Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
384 reviews
Universal Windows DirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Universal Windows Direct (universalwindowsdirect.com) has 384 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 249 reviews with 5 stars · Clear filters
Very smooth and installation was faster than expected!! We are so happy with our new windows!
By Hayley H.
Response from Universal Windows Direct· Jul 23, 2024
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Mike Brunswick was great. Fixed the minor issues we had, replaced the damaged screen.
By Bob D.
Response from Universal Windows Direct· Jul 23, 2024
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Isaia did a great job on installing our screen door!
By Kelsey T.
Response from Universal Windows Direct· Jul 16, 2024
Hello, Kelsey! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Isaia provided you with a great experience. Please don't hesitate to reach out if you need anything! -SS
Wonderful company to work with. John was very knowledgeable and answered all my questions. I cannot wait for my new windows to arrive. Thank you for helping make my home more energy efficient and saving me money!
By Wendy L.
Response from Universal Windows Direct· Jul 16, 2024
Hello, Wendy! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that John Teneyck provided you with a great experience. Please don't hesitate to reach out if you need anything! -SS
Isaic was on time and very efficient in replacing my window screen. He was professional and knowledgeable. My experiences with Universal Windows Direct have all been great, from window installation to repair.
By Maya H.
Response from Universal Windows Direct· Jul 16, 2024
Hello, Maya! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Isaia Bowe provided you with a great experience. Please don't hesitate to reach out if you need anything! -SS
Dan was very pleasant with good info that we loved. Thank you for the pleasure of meeting a good man
By Kevin P.
Response from Universal Windows Direct· Jul 16, 2024
Hello, Kevin! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Dan provided you with a great experience. Please don't hesitate to reach out if you need anything! -SS
Chase did an amazing job measuring our windows and door!
By David N.
Response from Universal Windows Direct· Jul 12, 2024
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Very professional knowledgeable and Patient.
By Sondra H.
Response from Universal Windows Direct· Jul 12, 2024
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
