Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
384 reviews
Universal Windows DirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Universal Windows Direct (universalwindowsdirect.com) has 384 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 249 reviews with 5 stars · Clear filters
Received professional and superior quality work.
By Denise
Response from Universal Windows Direct· Apr 25, 2023
Denise, we appreciate your kind words regarding your experience with us. Thanks again for trusting Universal Windows Direct with your home-improvement project.^J
Devin was very helpful and explained all the features of the windows.
By Trent W.
Response from Universal Windows Direct· Apr 21, 2023
Thank you for your review, Trent!
Ryan Lilly installed 6 windows for my husband and I in one day. He did an excellent job. He never stopped once. Thank you Ryan for your great service.
By Kathy T.
Response from Universal Windows Direct· Apr 19, 2023
Kathy, we are thrilled to hear our installer Ryan provided you with a professional experience. Thanks again for choosing Universal Windows Direct with your home-improvement project!^J
Devin Wells is a great salesman! He is very pleasant, extremely knowledgeable and thorough! I would recommend him to anyone interested in new or replacement windows.
By Lucinda M.
Response from Universal Windows Direct· Apr 14, 2023
Thank you for sharing your experience with Devin, Lucinda! ^AM
Great personality on time product knowledge. Would definitely recommend Devin Wells to anyone. Glad to do business with him. Awesome individual!!!
By David S.
Response from Universal Windows Direct· Apr 12, 2023
David, we are thrilled to hear Devin provided you with such a professional sales experience. If you have any questions, please don't hesitate to reach out.^J
11 windows installed. Professional, friendly, cleaned up everything outside and inside
By Donna R.
Response from Universal Windows Direct· Apr 7, 2023
Donna, we are thrilled to hear our installers provided you with a professional experience. Thanks again for trusting Universal Windows Direct with your home-improvement project.^J
Devin Wells was amazing. Not only did he squeeze us in last minute he stayed late to help ensure we were getting the best deal. Call immediately.
By William
Response from Universal Windows Direct· Apr 6, 2023
William, we appreciate your feedback and thrilled to hear Devin provided you with a professional sales experience. If you have any questions or concerns, please don't hesitate to reach out!^J
The installation team outstanding, installed without any concerns. I observed the install at various stages of the install. Removed all debris from the install. When I requested caulking of the lower sills, taken care of. I would encourage Universal Windows Direct to continue with this install team.
By mikeierhotmail.com
Response from Universal Windows Direct· Apr 5, 2023
Mike, we truly appreciate your feedback on this experience and thrilled to hear our install team exceeded your expectations. Thanks again for choosing Universal Windows Direct for your home-improvement project!^J
