Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
384 reviews
Universal Windows DirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Universal Windows Direct (universalwindowsdirect.com) has 384 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 249 reviews with 5 stars · Clear filters
Hobart co installed my windows. They were prompt. Very professional and polite. They cleaned up after themselves. Explained the operation of windows.
By Amy O.
Response from Universal Windows Direct· Jun 13, 2023
Amy, we are thrilled to hear our installation team provided you with such a professional experience. Thanks again for choosing Universal Windows Direct for your home-improvement project.^J
Our installers Bob Johnson and Eric King are very professional and they explained everything they were doing as they installed our windows and a door. We are very pleased with the excellent installation. They also put a sign in our yard for Universal Windows Direct so our neighbors would be able to see where are windows and door came from. A plus.
By Vikki S.
Response from Universal Windows Direct· Jun 8, 2023
Vikki, we are thrilled to hear our installers Bob and Eric provided you with such a professional experience. Thank you for sharing this feedback of your experience with us at Universal Windows Direct and trusting us with your home-improvement needs.^J
Very nice windows at the right price. A big improvement on my house. The instalation crews were friendly, and very competent. They also left the house very clean. Thank you Antonio and Peter. Good job
By Gabriel J.
Response from Universal Windows Direct· Jun 9, 2023
Gabriel, we truly appreciate your feedback of this experience and happy to hear Antonio and Peter exceeded your expectations. Thanks again for choosing Universal Windows Direct for your home-improvement project.^J
Great team of installers made today awesome. They worked well together and it did not take as long as I thought it would. Very happy with my new windows.
By Cari
Response from Universal Windows Direct· Jun 8, 2023
Cari, we appreciate your feedback of your experience with us at Universal Windows Direct and happy to hear your are enjoying your new windows! Thanks again for trusting us with your home-improvement needs!^J
Ryan and his co worker did a great job they where friendly very efficient the windows look great they answered any questions left our house cleaner than what it was thanks guys I would definitely recommend to friends and family
By Jason W.
Response from Universal Windows Direct· Jun 7, 2023
Jason, we are thrilled to hear Ryan and his co-installer provided you with such a professional experience. Thanks for choosing Universal Windows Direct for your home improvement project! Please don't forget as you recommend us to family and friends, enter them using the Universal Windows Direct app to earn up to $150 per eligible referral!^J
The techs(Ryan) that came were awesome!! Very nice and very efficient!! They cleaned up and very helpful answering questions!! My windows look beautiful!!
By Pam M.
Response from Universal Windows Direct· May 24, 2023
Pam, we are thrilled to hear Ryan provided you with a professional installation experience and you're loving your new windows from Universal Windows Direct! Thanks again for trusting with your home-improvement project.^J
Devin spent all day at our house as we are in the middle of remodeling our home. He had expert advice based on being in the business over 20 years with what would work best. We loved the explanation on the efficiency and how the energy star rated products will help lower the energy costs for our home. He was honest and very knowledgeable on all the products. We can’t wait to see the transformation our home will make !
By Kira
Response from Universal Windows Direct· May 18, 2023
Kira, we are thrilled to hear our sales representative Devin provided you with an honest presentation of our products and services. We can't wait for you to be loving your new windows from Universal Windows Direct!^J
Universal Windows Direct did an amazing job replacing my old, 1911 windows. From the initial consultation to measuring to install day, everyone was professional and courteous. The installment team worked fast and precise. Joe, Jessie and Cody worked impressively together and were mindful of keeping some of the old character of the house intact. I interviewed many companies to replace my windows and I'm thrilled I chose Universal Windows Direct to do the job! Thank you!! Ursula
By Ursula A.
Response from Universal Windows Direct· May 12, 2023
Ursula, we appreciate you sharing your amazing experience with our team at Universal Windows Direct from start to finish! Thanks again for trusting us with your home-improvement project!^J
