Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
384 reviews
Universal Windows DirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Universal Windows Direct (universalwindowsdirect.com) has 384 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 249 reviews with 5 stars · Clear filters
Easy process. Windows showed up ahead of schedule and were installed within a week after. The installer Ryan Lilly did a great job. Took his time and paid attention to detail. Very happy with the install.
By Bryan K.
Response from Universal Windows Direct· Aug 29, 2023
Bryan, we are thrilled to hear Ryan provided you with an exceptional installation experience. Thanks again for trusting Universal Windows Direct with your home-improvement needs.^J
The two guys who installed our kitchen slider window did it in one hour! They showed us how to open and take out the window for cleaning it. They even sweeped the floor. It looks great and we are very pleased with it.
By MIKE H.
Response from Universal Windows Direct· Aug 28, 2023
Mike, we appreciate your kind words regarding your experience with us here at Universal Windows Direct. Thanks again for trusting us with your home-improvement needs.^J
The price was fair, the process went smoothly, and the windows work great.
By Denise S.
Response from Universal Windows Direct· Aug 28, 2023
Denise, we appreciate your honest feedback of your experience with us! Thank you for sharing this feedback and providing us with a 5-star review!^J
Great Service, Top Notch. Highly recommend.
By Alice F.
Response from Universal Windows Direct· Aug 28, 2023
Alice, we appreciate your kind words and recommending Universal Windows Direct!^J
The windows look and work so much better than what I had. The crew of Alex P, Miguel, and Pablo did a great job! They were professional, kept me informed throughout the day, and cleaned inside and out. From purchasing through install, I would recommend this company.
By karen C.
Response from Universal Windows Direct· Aug 28, 2023
Karen, we appreciate your kind feedback of this experience with us here at Universal Windows Direct. We are thrilled to hear our crew provided you with professional service from start to finish. Your recommendation means a lot to us and we appreciate your support of our services!^J
My windows were just installed today and I have to say it went as smooth as glass (pun intended). The three installers had been doing this for many years and knew exactly what they had to do and did it efficiently, professionally, and they do look wonderful. They laid down drop cloths all over house and cleaned up every thing. I'm very happy with the results.
By John G.
Response from Universal Windows Direct· Aug 23, 2023
John, we appreciate your kind words regarding your installation experience with our team here at Universal Windows Direct! Thanks again for trusting us with your home-improvement needs.^J
We had leaf guards installed. The service from start to finish was excellent. The product is high quality and is working well.
By Kim
Response from Universal Windows Direct· Aug 21, 2023
Kim, we appreciate your feedback of this experience with our team here at Universal Windows Direct! Thanks again for trusting us with your home-improvement needs!^J
Gentlemen (2) that showed up at my house to install My windows were on time, courteous and very professional as well as very fast with their job. After installation, supervisor walked around with me made sure I was perfectly happy and I was. Great job and great new look on my house.
By Junior M.
Response from Universal Windows Direct· Aug 16, 2023
Hello, Junior. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project!
