Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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384 reviews
Universal Windows DirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Universal Windows Direct (universalwindowsdirect.com) has 384 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 249 reviews with 5 stars · Clear filters
Workmanship was great. They look amazing. My house is warm. They cleaned up everything which is good for me. My dog thinks he's a biily goat..eats everything.
By Dianna Steffe S.
Response from Universal Windows Direct· Feb 14, 2024
Hi, Dianna. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us at Universal Windows Direct with your home improvement project! ^J
Outstanding Customer Service and Professionalism from Jordan who installed the windows, to Jim who measured the windows and Kirk who sold us the windows. All around great service. It was nice to have someone who really enjoys his job of removing/installing new windows. Jordan explained everything of how the day would go and it did. He cleaned up after each window installation and there was no trash left behind.
By John F.
Response from Universal Windows Direct· Mar 5, 2024
John, thanks again for choosing Universal Windows Direct with your replacement window needs. We're thrilled to hear our team provided your with exceptional satisfaction from start to finish. If you have any additional home remodeling needs, please keep us top of mind!^J
Rodney Tyler and Jordan were very professional. The windows were in in no time. The area was cleaned and stickers removed from the windows.
By Colleen K.
Response from Universal Windows Direct· Feb 9, 2024
Hello, Colleen! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Rodney, Tyler, and Jordan provided you with a great experience. Please don't hesitate to reach out if you need anything! ^J
Mike Horan and his crew were great. They went above and beyond my expectations. I was impressed with their experience and professionalism. I was kept apprised as the work was in progress. I am very pleased with their work. Thank you guys for a great job.
By Robert G.
Response from Universal Windows Direct· Feb 7, 2024
Hello, Robert! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Mike and his crew provided you with a great experience. Please don't hesitate to reach out if you need anything!
Overall a smooth and and painless process windows look great
By Adam V.
Response from Universal Windows Direct· Jan 31, 2024
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs.
They did a great. Job and very done I know time.itsalready warm er in my house thank you sincerely Jeanette jackson
By Jeffrey Vernon W.
Response from Universal Windows Direct· Jan 29, 2024
Hello, Jeffrey. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! ^J
Matt showed me how great the windows were. The two man crew did a fantastic job. They were professional and the windows, caulking and cleanup was great. I would recommend Universal Window Direct to everyone. Thanks for a job well done. The Dowling family
By RAY
Response from Universal Windows Direct· Jan 29, 2024
Hello, Ray! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Matt provided you with a great sales experience and our installation crew followed up meeting all of your needs. Thanks again for trusting us with your home-improvement needs.^J
From beginning to end, this was the best experience.The sale person was knowledgeable and professional. He answered any question I had.. the installers were wonderful. They did a great job. They were very thorough and showed me the features of the window once installed. I couldn't be more satisfied with a service or the product.
By It's Teagan L.
Response from Universal Windows Direct· Jan 24, 2024
Hi, we appreciate your feedback of your experience with our team here at Universal Windows Direct from start to finish. We're thrilled to hear of your satisfaction with the results of your project and appreciate you for trusting us with your home remodeling needs.^J
