Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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384 reviews
Universal Windows DirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Universal Windows Direct (universalwindowsdirect.com) has 384 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 249 reviews with 5 stars · Clear filters
Rodney, Tyler and Jordan were true professionals they did the job and it looks absolutely fantastic. I would recommend Rodney, Tyler and Jordan for any of my friends.
By Kevin G.
Response from Universal Windows Direct· Feb 29, 2024
Kevin, thank you for sharing your experience with Rodney, Tyler and Jordan. We appreciate your feedback and please don't hesitate to reach out for future home-improvement needs.^J
Yuniel and his partner were terrific installing our new door. Very professional, timely and clean. The door looks great.
By Sheri K.
Response from Universal Windows Direct· Feb 29, 2024
Sheri, we are thrilled to here of the exceptional service Yuniel and his partner provided you with during your project. Thanks again for trusting Universal Windows Direct with your exterior door needs. Please don't hesitate to reach out for any other future home-improvement project needs.^J
I ordered windows for the full house and arrived early compared to the original date. That was great. The installation guys were very professional and efficient. Cleaned everything after and the house looked cleaner than before they showed up. Overall excellent experience from start to finish
By Marianne K.
Response from Universal Windows Direct· Feb 29, 2024
Marianne, we appreciate your honest feedback of your experience with our team here at Universal Windows Direct. We are happy to hear of the satisfaction our team provided you throughout this experience from cleanliness following installation to maintaining professionalism. Thanks again for choosing us for your home-improvement needs.^J
The entire project from start to finish went very well.
By edward C.
Response from Universal Windows Direct· Feb 29, 2024
Edward, thank you for your kind words. We appreciate your feedback of this entire experience with the Universal Windows Direct team. Please keep us in mind for any future home-improvement needs you may have!^J
Ryan Lilly has installed windows at my home twice, and both times has done a very professional job . Moreover, the cleanup after removing old wooden storms and screens, and then carting them off is greatly appreciated. I am very pleased with Universal Windows.
By Sandra
Response from Universal Windows Direct· Feb 29, 2024
Sandra, thank you for sharing your installation experience with us here at Universal Windows Direct.We're thrilled to hear Ryan provided you such a professional experience. Thanks again for trusting us with your home-improvement project needs.^J
The experience has been great so far. Noor Hassan was so thorough when he came to give the estimate and so helpful getting the project approved through the HOA. The person that came to measure the window was so helpful too.
By Yheudy B.
Response from Universal Windows Direct· Feb 29, 2024
Yheudy, we appreciate your kind words on your experience so far with our team here at Universal Windows Direct. If you have any questions throughout your project, please don't hesitate to contact us directly at (855) 293-7813. Our team is happy to help!
Caleb was our installer and he was timely, nice and very professional. He come right in and started getting the job done. When he finished the install the windows looked so beautuful i did not want to close the blinds on them.
By Diane L.
Response from Universal Windows Direct· Feb 20, 2024
Hello, Diane! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Caleb provided you with a great experience. Please don't hesitate to reach out if you need anything! ^J
Good service guy
By john S.
Response from Universal Windows Direct· Feb 14, 2024
Hi, John. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! ^J
