Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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384 reviews
Universal Windows DirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Universal Windows Direct (universalwindowsdirect.com) has 384 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 249 reviews with 5 stars · Clear filters
The installers were on time and very business like. They kept me abreast of what needed to be done and how long it would take them. They left nothing to cleanup behind them. Very satisfied with the job they did.
By Ron M.
Response from Universal Windows Direct· Mar 28, 2024
Hello, Ron. Thank you for the 5-star review! We really appreciate it. Please don't hesitate to reach out if you need anything in the future! -ES
Excellent job! Crew showed up and promptly got to work. I'm very happy with the new roof. It definitely helps the curb appeal if the house. Even the small touches like painting the flashing and sweeping the area for loose nails. Very happy!
By Mark W.
Response from Universal Windows Direct· Mar 27, 2024
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -ES
Thank you for the pleasant installation experience. The installer’s came right on time and they were very polite and professional. They got the job done in a matter of a few hours and the lead installer explained how to operate the windows when the job was completed. I will use Universal Windows Direct in the future.
By Lydia L.
Response from Universal Windows Direct· Mar 26, 2024
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs.
Very happy with the installation of our new windows! Crew leader Marvin did an awesome job along with Nate! Very professional, friendly, respectful, they did an awesome job! They arrived right on time also and even gave a courtesy call beforehand to say they will soon be there! Very happy with Universal Windows and will recommend to friends and relatives! Top notch service!
By Christine W.
Response from Universal Windows Direct· Mar 26, 2024
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs.
Greg sr was the best. Neat courteous a pleasure to talk to. Workmanship was excellent.
By Cindy
Response from Universal Windows Direct· Mar 21, 2024
Cindy, we appreciate your review of this experience with Greg Sr. Thanks again for trusting Universal Windows Direct for your home-improvement needs.^J
When I know someone is in need of new windows, I would recommend Universal Windows Direct. They are very professional, curious, prompt and efficient. Thank you Ryan Lilly!
By Dee G.
Response from Universal Windows Direct· Mar 19, 2024
Dee, we appreciate you sharing feedback of your stellar experience with our installer, Ryan. Thanks again for choosing us and please recommend us to your friends!
That was one of the most nicest man I've met in awhile he showed me all the ways the windows worked and was just a really efficient and quick worker
By tronda P.
Response from Universal Windows Direct· Mar 19, 2024
Tronda, we appreciate your kind words regarding your installation experience with us here at Universal Windows Direct! Thanks again for trusting us with your home-improvement needs.^J
Jim Harget was very personable and thorough during the window measurement visit. Looking forward to our installation.
By Joe D.
Response from Universal Windows Direct· Mar 13, 2024
Hello, Joe! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Jim provided you with a great experience. Please don't hesitate to reach out if you need anything! ^J
