Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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384 reviews
Universal Windows DirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Universal Windows Direct (universalwindowsdirect.com) has 384 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 249 reviews with 5 stars · Clear filters
Great job on warranty replacement. Dan and Chuck did it fast and clean work. Highly recommend these installers
By Ken V.
Response from Universal Windows Direct· May 15, 2024
Hi Ken, we're so glad that Dan and Chuck were able to provide you such great service for your project! -AS
Great window products! This was my third purchase. Extremely happy with the company, all their sales and customer services. This was the second time with my installer Mr. Ryan Lilly. He is VERY customer oriented and has been very efficient with high quality workmanship for my jobs! Reviewed by Mr. Jeffrey Leist of Mentor OH
By Jeffrey L.
Response from Universal Windows Direct· May 10, 2024
Hi Jeffrey, thank you so much for sharing your experience with us! We are so happy to hear that you had such a great experience with our team and are pleased with our products. Thank you for choosing Universal Windows Direct for your home project again! -AS
From the very beginning of the process, Universal Windows Direct was wonderful. The consultation was great - the sales rep explained and demonstrated everything so that it was easy to understand and make a decision. Throughout the process, everything was extremely well communicated which made things very easy to be able to know what the next step was. When the windows were installed, the installers were friendly, efficient, and respectful of my time and my residence. I could not be happier with my experience with Universal Windows Direct and I will definitely be recommending them to friends and family in the future.
By Jackie S.
Response from Universal Windows Direct· May 9, 2024
Hi Jackie, thank you so much for the five star review! We are so glad to hear that you had such a great experience with our team. Please don't hesitate hesitate to reach out if you need assistance with any other remodeling projects! -AS
Install team was courteous, clean and did a great job on schedule.
By Ben C.
Response from Universal Windows Direct· May 6, 2024
Hi Ben, thank you so much for your positive feedback! We love to hear when our customers have a great experience with our team.
My installers were AMAZING!!!!! I could tell the difference in quality from my old windows before they even finished. It has made a major difference in my home 🙏🏾
By Earl I.
Response from Universal Windows Direct· May 2, 2024
Hi Earl, thank you so much for this positive review! We are so glad that our team was able to provide you with such a great experience for you. If you need assistance with any other projects, please don't hesitate to reach out!
The installers were polite, worked hard and cleaned up! They were very professional! We love our windows.
By pam C.
Response from Universal Windows Direct· May 1, 2024
Thank you so much for your kind words, Pam. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to reach out if you need anything!
Guys worked their butts off that day. Took a little break to eat but stayed with it. Windows look great. Did a good clean-up and explained how everything worked before they left.
By James M.
Response from Universal Windows Direct· Apr 30, 2024
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs.
The two installer’s arrived right on time and went right to work. Very nice gentleman and very hard workers. We love our new windows they made our home look so much better and we can already tell a difference in the noise control. Just so happy 😊
By Rhonda Haynes S.
Response from Universal Windows Direct· Apr 30, 2024
Thank you so much for your kind words, Rhonda. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to reach out if you need anything!
