Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
384 reviews
Universal Windows DirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Universal Windows Direct (universalwindowsdirect.com) has 384 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 249 reviews with 5 stars · Clear filters
Excellent experience from start to finish. Informative, non pressure sales. Extremely knowledgeable and talented installation team. Can’t recommend highly enough.
By Timothy S.
Response from Universal Windows Direct· May 29, 2024
Hi Timothy, thanks for the awesome review! We appreciate you sharing your experience with us and are so glad you love your windows!
My scheduled install date had to be changed due to the installers wife going into labor. They graciously found another installer who was willing to work on Saturday. I had the pleasure of meeting Alex and Pablo but will admit I was a little skeptical when they were a crew of two. However, Alex assured me that it was not a problem. They worked very hard the entire day to get 10 windows installed (2 were very, very heavy). I am very pleased with the end result.
By Linda Roby W.
Response from Universal Windows Direct· May 28, 2024
Hello, Linda! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! Thank you for your understanding in the first installers having to cancel and reschedule. We are so happy to hear that Alex and Pablo provided you with a great experience. Please don't hesitate to reach out if you need anything!
They were on time, got right to it, had a great system, all worked together as a team. Polite and professional, seemed very knowledgeable.
By Vickie H.
Response from Universal Windows Direct· May 24, 2024
Hi Vickie, we're so happy to hear that you had a great experience with our team! Thank you for the five star review!
Windows were installed yesterday. Workers were on time and efficient. Took approximately 4 hours to install 8 windows. Windows look good.
By Elaine
Response from Universal Windows Direct· May 24, 2024
Hi Elaine, thank you for sharing your experience with us! We're glad to hear that you like you new windows!
My experience with Universal Windows was good. My windows look great and the installers did an excellent job from start to finish. The craftsmanship and framing of the windows look fantastic. The job was done on time as promised. The quality of the windows is good. Thanks to everyone.
By Edna P.
Response from Universal Windows Direct· May 20, 2024
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs.
Wonderfull service
By Matilde S.
Response from Universal Windows Direct· May 20, 2024
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. ^AM
Highly recommend! Rodney, Tyler, and Jordan were awesome. When you spend a lot of money on something you care about, like your home, it makes you feel great when a crew like them is on the job. The windows went in so fast and they look amazing. The professionalism and the quality of work is beyond what I expected when they said it would only take a day to do my whole house (I think about 17 windows and a sliding glass door). I couldn't be happier with my decision. I will always recommend this company because the whole process has been great, especially the install team.
By Ronnie D.
Response from Universal Windows Direct· May 20, 2024
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs.
The experience was professional from the start My windows arrived in 5 weeks The installers were vert organized and worked well together to get my windows installed quickly I would definitely recommend using your company to any of my friends who are looking to install new windows.
By Cheryl
Response from Universal Windows Direct· May 15, 2024
Hi Cheryl, it's nice to hear that you are so happy with our team and products! We appreciate the recommendation to family and friends!
