Universal Property & Casualty InsuranceReviews of universalproperty.com

1110 W Commercial Blvd, Fort Lauderdale, Florida

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The Fair Hearing score

2.0/ 5

Poor

102 reviews

Universal Property & Casualty Insurance2.0Poor

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About Universal Property & Casualty Insurance

Get the protection you deserve with homeowners insurance from Universal Property & Casualty Insurance Company.

Universal Property & Casualty Insurance (universalproperty.com) has 102 customer reviews on The Fair Hearing, with an average rating of 2.0 out of 5.

Also known as: universalproperty.com
Website: universalproperty.com
Category: Insurance
Location: Fort Lauderdale, Florida
Listed on The Fair Hearing: 2026

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Oct 7, 2024

Insurance ThiefReally this company should be out of…

Really this company should be out of business. If a company has 73% of dissatisfied customers/clients how is the Insurance commissioner allowing them to stay in business. My issue is … if another insurance agent sent cancellation in, he had to use the system that allows access to the receiving or initial company. My research indicates that the number my cancellation was sent to was/ is in the Universual Property & Causualty network! If not that you can’t cancel over fax, over phone, nor do they back cancellations. Well mine was sent in well enough time to cancel. In my opinion it’s my word against theirs that they didn’t receive information concerning cancellation, and commissioner’s office excepted there’s! Insurance Commissioner’s office is a joke as well! No real investigating done! 0 would be my rating for both!!

By Crescentia

Response from Universal Property & Casualty Insurance· Oct 8, 2024

Thank you for offering your feedback and allowing us the opportunity to clarify. In January you called on a recorded line to cancel the policy. You were advised on how to do that. If the agent of record at the time submitted a cancelation at your request, we would have honored it. The new agent should call the agent of record to cancel or change agents with your authorization. This did not happen. After being advised on how to cancel your policy in January, it wasn't until April that UPCIC finally received a cancelation request. All has been documented and all calls recorded. You are correct, UPCIC does not backdate cancelations. The premium used for coverage during the life of the policy is nonrefundable. You were however refunded from the date of cancelation. We hope this helps you and anyone reading your review understand the circumstances surrounding your cancelation. We wish you well.