Great Customer Service
I have had great customer service when I have had to call in.
By Tara P.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
61 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Universal Direct (universaldirect.com) has 61 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 56 reviews with 5 stars · Clear filters
I have had great customer service when I have had to call in.
By Tara P.
Most of my transaction was accomplished online through a very customer friendly website. When completed and I had a question or two so I called their office. My call was handled by a live person who was friendly and competent. My questions were discussed and answered in a relaxed fashion, never making me feeling rushed in any way.
By LGB
Very easy to work with. Priced right to fit my budget. Thank you so far for the great service.
By Scott H.
Quick, low rates & good customer service by phone and email.
By Jeanne D.
The telephone service was excellent.
By Olivia O.
easy to use website, reasonable prices
By Carl A.
My experience was really flawless. The application process is easy and clear.
By JOSE N.
Excellent customer service
By Maximus D.