Extremely misleading experience; and serious lack of transparency, accountability and customer respect
Extremely disappointing and misleading experience with Alex Wilson and this company. Alex personally offered me a deal of **1.8% with no other payments**, and I was given the clear impression that everything was included with no unexpected charges. After agreeing to the deal, I got charged for $468 out of nowhere. He picked up my call and we had conversation, then I was handed over to someone in the back office who apparently had no knowledge of the agreement Alex made with me. I was then told that I had to pay **$200 for processing software/Register monthly + 1.8%/month**. What is even more concerning is that this amount was deducted from my account without anyone informing me what the charge was for. I was initially told that I would pay nothing beyond the agreed-upon 1.8%**!!! The back-office representative told me that the person who made the deal apparently **didn't understand how everything worked**. But my question is: **Alex Wilson, “Senior Sales Executive”—if he didnt fully understand the services, fees, and charges he’s selling, then why is he handling customers and making promises about pricing?** I relied on what Alex told me when making my decision. The back-office representative said he would give me **some money back to compensate for the charge, but not the full amount**. That is not the point, and it is not an acceptable solution. We are a **small business**, and when we agree to a specific deal, we need to be able to rely on the price we were promised—not have unexpected charges deducted from our account and then be offered a partial refund afterward. Its not about the refund as well, if Alex made the offer, the company should honor the agreement exactly as it was presented. This entire situation shows a serious lack of communication and accountability between the sales and back-office teams. The issue is not about getting a few dollars back; it is about honoring the original deal and being transparent with customers. I strongly recommend that anyone considering this company get every promise in writing and confirm all equipment charges, processing fees, and other costs before signing anything. Very poor experience.
By ARIFUL R.