Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
503 reviews
Unitel VoiceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Unitel Voice is a virtual phone system designed to help startups, entrepreneurs, and small business owners run and grow their businesses from anywhere. With Unitel Voice, you can run your business using any device (cell phones, softphones, VoIP, or landline) and sound like a Fortune 500 company.
Unitel Voice (unitelvoice.com) has 503 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
503 approved reviews, newest moderated first
Been using them for years, wonderful service, customer service is fantastic!
By Moe S.
Response from Unitel Voice· Jun 13, 2019
Moe, thank you so much for being our long-time customer and for taking the time to share your experience. It means the world to us!
Needed help with disabling the voicemail feature from an extension that gave my address and office hrs. Customer service said voicemail couldn't be removed, but like magic, she added time to the end of my ext greeting file so that callers would not hear the beep right away. Great workaround. Super friendly and quick. Very impressed with Unitel Voice and sales/support staff. Thank you!
By Jimmy
Response from Unitel Voice· May 21, 2019
Hi Jimmy, Thank you so much for taking the time to share your experience here on Trustpilot. So glad our support folks were able to think outside the box to make the tweak you needed. We shared your review with everyone on our team and it made our day. Thanks again for your thoughtful post and for being our customer! - Your friends at UniTel Voice
I am so impressed with Jenni V. She was a true professional and super knowledgable about your product and helped guide me to understand both the mobile and computer part of the set-up for our new UNITEL number. I would continue with your company forever as long as you have associates like Jenni. Cathy Kasper Director of Operations REsource Los Angeles Realty
By Cathy K.
Response from Unitel Voice· May 17, 2019
Hi Cathy, We really appreciate you taking the time to share your experience here on Trustpilot. We gave Jenni a big company-wide shoutout for you today in our morning announcements. Our customer support team continues to be one of our biggest assets, especially in the telecom industry! :) Thank you for your business and your kind words. You made our week! - Your friends at UniTel Voice
Diana was professional, patient though for a while I though she was going to loose it but she remained calm ,collected and help through the long process. She went above and beyond her call of duty. Thank you Diana ,you are my kind of customer service person !!! Thank you Frank you were great also. Because of quality service I received ,I wind up referring 2 of my friends to Intel Voice Rachel K
By Malijo R.
Response from Unitel Voice· May 14, 2019
Hi Rachel, we really appreciate you taking the time to write us a review. We gave Diana and Frank a big shoutout for you. But you recommending us to your friends is the biggest compliment we could ever get. Thank you so much! - Your friends at UniTel Voice
Diana Hankes was amazing!! She was very patient with me as I'm not the most tech savvy person, but improving(Lol). Diana was able to troubleshoot my issue, and get me what I needed.
By Chartae
Response from Unitel Voice· May 9, 2019
Hi Chartae, Thank you so much for taking the time to write us a review. We just gave a big shoutout to Diana for you. You made our day! - Your friends at UniTel Voice
Taylor S was great in helping me resolve a potential serious issue with our service. Unitel is so easy to work with and everyone I have dealth with so far has been awesome! Thank you, Taylor and Unitel!
By Candace
Response from Unitel Voice· May 8, 2019
Hi Candace, we really appreciate you taking the time to share your experience here on Trustpilot. We gave Taylor and our whole support team a big shoutout for you. Thank you so much for your business and the review! - Your friends at UniTel Voice
Great customer service. Very helpful and thorough
By Dana S.
Response from Unitel Voice· May 7, 2019
Hi Dana, it means the world to us that you took the time to share your experience here on Trustpilot. Thank you for your business and for your morale-boosting review! - Your friends at UniTel Voice
One of the best support groups I have ever dealt with. So glad I chose this company for my business number. Thank You!
By Leanne H.
Response from Unitel Voice· May 2, 2019
Leanne, no, thank you! Your review just brightened our cloudy, cold, and rainy Thursday. Thank you so much for sharing your experience and for being our customer. - Your friends at UniTel Voice.
