Poor quality product
Poor quality product, no return policy or return label for exchange. The service dog vest I ordered didn't look like the picture from the website. Not even a little. Terrible experience trying to return or exchange.
By Francine
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
20 reviews
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Service dogs are dogs that have been individually trained to perform a specific task for individuals who have disabilities... #service #dog #Emotional #Support
United Service Dog (unitedservicedog.com) has 20 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
20 approved reviews, newest moderated first
Poor quality product, no return policy or return label for exchange. The service dog vest I ordered didn't look like the picture from the website. Not even a little. Terrible experience trying to return or exchange.
By Francine
No order acknowledgement, no phone number, just a cookie cutter response about covid and being understaffed. I signed up for the 3 payment deal through PayPal, looked like it went through but I just learned now PayPal declined it. Have to see why but it's probably due to all the complaints, however I'm grateful that I didn't lose anything.
By Geoffrey K.
Don’t give them your email address!!!! I now get about 50 junk emails a day! Big mistake! I wasted $150. Hind sight is 20/20.
By Diana M.
I had a discrepancy with them. I made the mistake and they refunded my money quickly. Would do business with again A +++
By Joseph F.
FRAUD! Paid for their expedited service and received nothing. They only provide email for customer support and the phone listed in the transaction and provided to the bank is not a working number. They were happy to back up their fraud when I filed a dispute after numerous unanswered emails. I am out $109.
By TheExpertish
I know u don’t have to register your service dog by law but it’s nice to have that hard copy. United service dog was very efficient fast or got my stuff in less then to weeks very reasonable. I recommend them.
By Justin K.
Scam! I paid money and it's a fake certificate. I never even got the therapist letter. They do not answer or respond.
By Tiffani P.
I paid them 223 dollars and they don’t answer any of my messages. Scam do not buy from them!!!
By Danielle A.