United Regions Van LinesReviews of unitedregionvanlines.com

1515 ELLIS STREET, WAUKESHA, Wisconsin

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4.0/ 5

Great

375 reviews

United Regions Van Lines4.0Great

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About United Regions Van Lines

Long Distance moves are never easy… unless you use the right moving company. United Regions Van Lines is your trusted neighborhood, national and international moving specialist. Managed and operated by a team of dedicated moving professionals, we have moved people from suburb to suburb and halfway around the world. No matter the size of the move, we never compromise on our professionalism and attention to detail.

United Regions Van Lines (unitedregionvanlines.com) has 375 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.

Also known as: unitedregionvanlines.com
Website: unitedregionvanlines.com
Category: Moving & Storage
Location: WAUKESHA, Wisconsin
Listed on The Fair Hearing: 2026

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Jun 29, 2023

Dealing with this company has been a…Horrible experience.

Dealing with this company has been a living hell. Do your research before using them. They did eventually show up 2 days late and we were there when they loaded up, we left fully expecting them to be not long behind us but after a few days in our new state we received a call that they had not left Albuquerque and would not do so until we forked out another $1700 because as they insisted they had to ship another 400 cubic square feet. Here is where it gets interesting. We had two 5x10 storage units. The max capacity for each unit is 400 cubic square feet so with two units that is 800 cubic square feet. I can’t lift over my head that far since I’m short so the boxes didn’t reach the ceiling and I left room to navigate inside the rooms so I was far below 800 cubic square feet so where in the hell did they get another 400 cubic square feet? No matter how we tried to explain it to them, they refused to listen. We tried calling the company themselves and left messages but they were ignored. We were trapped, they literally said they wouldn’t bring our stuff unless we paid more money, so we had to pay it. We were told they couldn’t drive more than four hours at a time when they left as soon as we paid yet miraculously, they made it to Virginia within a day and a half. The people that dropped off our stuff came with flip flops and wanted another $1000 to bring it into the storage unit. We refused, they called the manager and he threatened to throw our stuff in the street so we had to get a different unit and said we would unload it ourselves. We got a single 8 by 30 unit that is 60 cubic square feet less than what we had before and lo and behold, it all fit in there. As soon as they opened the doors of the truck we knew most of our stuff was damaged. No care at all was taken with anything. All the boxes were crushed. Gaming tables were broken with legs bent. Credenzas and other items were damaged beyond repair. We had to unload that truck, we were scammed out of $1700 and they don’t even have a claims department for the items that were damaged. We’ve emailed and called but no one responds. Go with a reliable company, don’t give these people your business. If I had done better research, I would have seen the complaints and even a news article about this company.

By Marie B.

Response from United Regions Van Lines· Jul 11, 2023

I appreciate your detailed feedback and am sorry to hear about your disappointing experience. However, I would like to clarify a few potential misconceptions that could have contributed to this situation. 1. **Volume Calculation:** The size of your items or storage units in cubic feet isn't determined only by the size of the storage unit but also how your items were packed. Different packing techniques can result in different amounts of space being used, and packing materials themselves take up additional room. The method of loading your items in the moving truck also impacts the volume, and this might not align perfectly with the volume when the items are stored in a unit. 2. **Delayed Response:** You mentioned that you faced delays in getting responses from us. I can assure you that we never intend to ignore our customers' concerns. We aim to provide the best customer service, and any delays could have been due to high volumes of inquiries or a technical glitch. 3. **Travel Time:** Regarding the travel time between Albuquerque and Virginia, it is essential to note that professional moving companies operate under strict regulations about driving hours, including mandatory breaks. These rules are in place to ensure the safety of our drivers and your belongings. However, multiple drivers can take turns, which can potentially decrease transit time. 4. **Additional Charges:** It's important to clarify that additional charges for moving your belongings into a storage unit depend on various factors. These can include the distance from the truck to the storage unit, obstacles, stairs, etc. This is standard practice in the moving industry. 5. **Damages:** We're very concerned to hear about the damaged items. It is not our practice to handle items carelessly. However, accidents can happen despite precautions. This is why we recommend that all customers consider adequate insurance coverage to safeguard against any potential damages. I hope this clarifies the situation a bit more. It's always our goal to provide a smooth moving experience for all customers, and we continually strive to improve based on the feedback we receive. Best Regards United regions Van Lines