UNIT 1Reviews of unit1gear.com

UNIT 1 did it again. One of my bike light is acting up, drains in a few hours indicating something wrong with the battery. At the 11th hour of the 1-year warranty, they sent me a replacement at no cost. Really appreciate the support, and clearly can’t function without UNIT 1 gear for my daily commute! Thank you

Great product! Customer service very responsive when I inquired about delivery ETA.

Really awesome helmet, the safety features are super cool and provides the best feature of the helmet, Unit Neon is a must for all cycling out there, will also be suitable to skateboarders and all other activities that require wearing a helmet⭐️⭐️⭐️⭐️⭐️

The Unit 1 Aura is a masterpiece of engineering. It beautifully combines top rate safety with elegant design, outstanding comfort and cutting edge technology. The comfort of the Helmet is ensured by generous padding. And to make sure the fit is just right the Helmet comes with two different thicknesses of padding which can be mixed and matched to get the perfect fit. On the theme of comfort, I also bought the Bug Net which attaches easily inside the helmet. A must for me as over the years I've had unpleasant experiences of flying, stinging insects invading my helmet and causing havoc. The tech also works really well. Turn Signals and brake Lights make cycling much safer, and are easily operated from the Remote which is attached to the bike handlebars. The process of pairing the Helmet, Remote Control and External Lights is effortless, and made possible by the Unit 1 App. The App sits at the heart of the tech ecosystem and is a wonder in itself with seemingly endless customisation available. It is intuitive and effective. Then of course there is the Visor. I have the Adaptive version which works flawlessly and locates securely by strong magnets at both the rim edge and, when not in use, in the docking position just above the front light. It is well designed to protect eyes from wind, rain, insects and dust, while at the same time enabling me to wear glasses underneath. If all of that seems a little daunting, Unit 1 have provided a plethora of support videos which are of great help, with clear explanations of all aspects of the Helmet and its Tech as well as the set up and customisation of the App. As if all of that wasn't enough the Customer Service is excellent. The Team is quick, responsive, knowledgeable, helpful, patient, understanding, and courteous. No question is too simple and no problem too complex. The Customer Service staff are outstanding. In conclusion, my experience of the Unit 1 Aura Helmet and the Company, mean that for me, although the Helmet may be expensive, yet the top safety rating, the quality of the Helmet materials and build, the marvel of the design, the functionality of the tech, and the wonderful customer support, make both the Helmet and Lights more than worth every penny.

I really like the helmet features but needed to turn on the front light to full brightness for my dark morning commute. I received a prompt reply from the Unit 1 team and clear directions to accomplish what I needed. Well done.

There was a technical problem and Unit1 came through with flying colors! A great customer service experience and would highly recommend!

As it does not fit, I cannot use it.

delivered on product, kept updated on shipment, quality product