Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
282 reviews
UNIT 1Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At UNIT 1, we're on a mission to become the world's leading smart helmet and urban mobility accessories company, designing beautiful, tech-enabled products that will save lives, and that people will love to wear. Join us in our quest to bring design, safety, and innovation to every rider in the world.
UNIT 1 (unit1gear.com) has 282 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
282 approved reviews, newest moderated first
Easy to purchase, goods delivered within a reasonable time frame and were of high quality.
By Happy C.
Response from UNIT 1· Jan 22, 2026
Thank you so much for your kind words! We’re thrilled to hear that your purchasing experience was smooth and that you’re happy with the quality of the products. We truly appreciate you taking the time to share your feedback. – The UNIT 1 Team
After ordering a couple of items which didn’t fit me I returned them for a refund. I emailed the company after a week just to check they received my returns. Vallentina was excellent with a quick response as well as expediting my return and refund with timely and polite communication. Great service.
By keith L.
Response from UNIT 1· Jan 21, 2026
Thank you so much for your kind feedback! We’re happy to hear that our customer service team was able to assist you quickly and smoothly with your return and refund. We truly appreciate you taking the time to share your experience. – The UNIT 1 Team
Everything was delivered according to order and all items seem to live up to expectations although not tried in practice yet due to weather and time. I hope though that I will never have to test the helmet other than on my head and not in a crash situation ;-)
By Lars G.
Response from UNIT 1· Jan 20, 2026
Thank you for your feedback! We’re glad to hear everything was delivered as expected and that your first impression has been a good one. We hope you really enjoy using your helmet. Ride safe!
I have been using the Backpack for the past two years. It is amazing gear, lots of pockets, waterproof, great for daily office use or even for a short two day trip. The best is their service, just beyond the two year European warranty period the main zipper broke and they shipped me a new one. That’s what I call standing behind the quality of your products.
By Eddy V.
Response from UNIT 1· Jan 13, 2026
Thank you so much for your kind words! We’re really happy to hear that the backpack has been such a reliable companion for you over the past two years. We’re especially glad our customer service team was able to help when you needed it. Standing behind the quality of our products is very important to us, so feedback like this truly means a lot. Thanks for choosing UNIT 1 — we’re always here if you need anything. – The UNIT 1 Team
Best backpack and best bicycle accessories I've owned in my life
By Rob S.
Response from UNIT 1· Jan 13, 2026
Thank you so much for your kind words! We’re really happy to hear that our backpack and bicycle accessories have been the best you’ve owned. Feedback like this truly means a lot to us and motivates us to keep doing what we do. Thanks for choosing UNIT 1 — we’re always here if you need anything. – The UNIT 1 Team
I love my new helmet. However, it is the customer service experience that stands out for me. I had some difficulties with shipping due to living in Jersey and delivery was cancelled on two occasions. The company went above and beyond to find another courier who delivered the third helmet promptly. When the other two helmets arrived unexpectedly many weeks later, Unit 1 were clear in their procedures for return and refunded the shipping immediately. Every contact from customer service, particularly from Ana was prompt, clear and helpful at all times. A real pleasure to deal with - highly recommended.
By Miles from J.
Response from UNIT 1· Jan 13, 2026
Thank you so much for your kind words! We’re really happy to hear that you’re loving your new helmet. We’re especially glad our customer service team was able to support you through the shipping challenges and help find a solution that worked. Providing clear, prompt, and helpful support is very important to us, so feedback like this truly means a lot. Thanks for choosing UNIT 1 — we’re always here if you need anything. – The UNIT 1 Team
I ordered two Neon helmets with the remote and adaptive visor and I have to say that the quality of the product is beyond what I expected. Everything is so well done in quality and functionality and if that wasn't enough, their customer service (thank you, Ana!) is fast, super friendly and very efficient. Well done guys...please continue like this!
By Kunde
Response from UNIT 1· Jan 13, 2026
Thank you so much for your kind words! We’re really happy to hear that you’re enjoying the quality and functionality of your NEON helmets and accessories. We’re especially glad our customer service team was able to provide fast and friendly support — we’ll be sure to pass your feedback along. Providing thoughtful support is very important to us, so comments like this truly mean a lot. Thanks for choosing UNIT 1 — we’re always here if you need anything. – The UNIT 1 Team
I had an issue with my new Aura 1 helmet-- it would not power up. After a brief video conference, we determined the helmet was not fixable so the agent immediately initiated shipping a new one.
By Gary G.
Response from UNIT 1· Jan 7, 2026
Thank you, Gary. We’re glad we could quickly identify the issue and get a replacement on the way without delay. While it’s unfortunate the helmet couldn’t be fixed, we’re happy the resolution was clear and efficient. Thanks for your patience and for choosing UNIT 1.
