UnionBank of the PhilippinesReviews of unionbankph.com

Their customer service process is the worst. Literally, the worst. This is a private bank but worst than a government bank. Hold time issues, routing of calls, issues, card delivery issues, etc. Their system can't tell you if your address is not covered. Like at this age? Really? Everything is the worst. Don't use this bank at all. Save yourselves the extreme hassle.

I purchased a foreclosed property from this bank, and unfortunately the experience after the sale has been extremely disappointing. The after sales support is by far the worst I have encountered. Emails go unanswered, there is no acknowledgement of requests, and even follow-ups through Viber receive no response. It has been incredibly frustrating trying to get assistance on matters that require timely action. Due to the lack of support and communication, I have experienced significant delays and even incurred penalties with the BIR that could have been avoided had my concerns been addressed promptly. I have dealt with many banks over the years and understand that delays can happen, but basic communication and customer support should not be this difficult. Once a sale is completed, customers should not be left without assistance. I hope management takes this feedback seriously and improves the support provided to customers.

This is the bank with the worst customer service , took days for them to respond and worst all the agents who responded to me don't know what their doing I'm so glad this is not my main bank where I have all my saving Imagine the frustration you will get even for a simple concern My issue for almost 2 months now until now wasn't resolved , ai is far more better than all the person who responded to my concern I submitted 5 ticket and all the one who responded will put you on circle worst they lied on the resolution that they said when they response cause there's really no action been taken No wonder why they got the worst review among all. So better think twice

Review for UnionBank customer service hotline – Before calling UnionBank, I spoke with 4–5 other banks, and the difference in service quality was huge. When my call was finally answered, the agent sounded very unprofessional, with a tone and manner of speaking that did not match a bank’s standards. The background was very noisy, which gave me the impression that they don’t really care about their clients. If these are third‑party agents, UnionBank should seriously review how they are trained and supervised.

Walang kwenta! Ayaw tumolong ng mga tao. I called the hotline, says to go to bank, then the bank says to go online app. Napa ka Walang kwenta nyu!!!!

This bank is very bad

WORST BANK EXPERIENCE FOR BUSINESS ACCOUNTS – NOT RECOMMENDED FOR DIGITAL BANKING As background, about a month ago, I attempted to update our user access (add 1 user, remove 1 user) using their self-service platform as a super-admin. The process failed due to repeated connection timeouts. I contacted their hotline and was advised to try basic troubleshooting (incognito mode, different browsers), but none resolved the issue. After a couple of weeks, the timeout issue was addressed, and I was instructed to upload the required form. I completed and uploaded the form multiple times, but the system kept prompting me to upload it again—as if it wasn’t recognizing the submission. Out of frustration, I eventually relinquished my self-service access so the bank could process the request manually. Despite this, it has now been over a month, and the issue remains unresolved. Overall experience: extremely inefficient, unreliable digital platform, and poor resolution turnaround. Not recommended for businesses that require dependable online banking services.

Very bad customer services and back office. My account was tagged for suspicious transactions. I answered every question they had, I sent all the proof that my transactions are legit but they still harrass me by sending emails. They respond after 1 month. They threaten to restrict my account. But I did not violate any laws or rules. I was even upfront with my transactions and have explained, sent proof for everything but they wouldnt stop harrassing. I believe that their CS is abusing their positions and are over exaggerating their power. If I had committed 1 violation I would understand, but I did not commit anything. Donot do business with Unionbank