Union BankReviews of unionbank.com

Bad customer service. Union Bank of Nigeria. Difficult to have issue resolved most especially when you are not local. They don't answer phone or take ownership of query.The first issue is with my ATM Card. I have been trying to contact since two weeks.Then the frustrating one is the Mobile App. I have been calling and emailing for the past few days. No answer to my calls just music playing even though it says you will be answered in one minute. When I called another number it repeatedly saying select an option but nothing happens. I have been trying to send money to a desperate person but the Apps just stopped working . The SMS code will not populate to my phone. I have uninstall and re installed but still will not work. The most frustrating is the Bank is not responding. Worst experience.

I hope this message finds you well. I am writing to provide feedback on a recent transaction experience I had with your institution, specifically regarding a transfer I made on April 08, 2024, from my Union Bank account to GCASH as a method to cash-out funds in the Philippines. Regrettably, the transfer did not proceed as expected, as the intended recipient did not receive the payment, despite confirmation from the app that the transfer was successful. Following this, I promptly reached out to your customer service team through email and visited a local branch in my area seeking assistance. Despite my efforts to seek resolution, I encountered challenges in obtaining timely and informative responses. While I appreciate the initial acknowledgment of my concern and the efforts made by your team to escalate the issue internally, the lack of follow-up and communication thereafter has been disappointing. Subsequent attempts to contact customer service proved unsuccessful, exacerbating my frustration. Specifically, during my visit to the branch on April 12, 2024, I spoke with Arianne, a teller, who assured me of an escalation to the relevant department and a subsequent update. Regrettably, I have not received any communication since then, leaving me in a state of uncertainty regarding the status of my funds. As a customer, I value transparency and timely resolution, particularly when it involves my hard-earned money. The lack of clarity and proactive communication in this matter has caused unnecessary stress and inconvenience. I believe that such experiences should not be commonplace in the realm of financial services, where reliability and trust are paramount. I urge your institution to review its processes and enhance its customer service protocols to ensure that instances like mine are addressed promptly and effectively. Clear communication channels and proactive updates can significantly improve customer satisfaction and trust in your services. While I remain hopeful for a swift resolution to this matter, I felt compelled to share my feedback to highlight areas for improvement. I trust that you will take this feedback constructively and strive to deliver a more seamless customer experience in the future. Thank you for your attention to this matter.

I’m presently out of the country. I had issue with my online banking hence I requested for funds transfer and transaction pin reset for over a month now. I’ve done all that was requested of me but as I’m writing this review nothing has been done. This is really frustrating because I need the money in my account to sort out some emergency. They’ve stop responding to my emails and I don’t know what to do anymore.

Honestly I was on hold for 40mins Cs cant answers simple.question of account status. CS MAGALING MAG SORRY, Pero hindi marunung mag resolve ng issue. Worst, hindj pa alam ang concern mo, nag eevade na saying system is down.... For me, they have BAD CS

Worst bank ever. Gets your money without prior Notice

Yes, tried to get funds transfered and the reply i got was that i was money laundering.

Union Bank is one of the worst banks in Nigeria. How could you send emails and no response, not even an auto-responder in place? Shame on you Union bank. I made numerous complaints about how I have been fleeced by a group of people who asked me to send money for crude oil transactions that never materialise into anything. I am now demanding a chargeback because I never got a return on investment as promised. A proportion of the fund I was swindled of was paid to some of their customers who have now eloped. Their platform has actually made it easy for fraud to persist. No checks done.

If there a zero star I choose it! worst system I encounter in my decades of banking