Michelle
Michelle is working hard to help me and is very courteous
By Howard
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
547 reviews
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Understood Care is listed under Hospital & Emergency.
Understood Care (understoodcare.com) has 547 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
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Michelle is working hard to help me and is very courteous
By Howard
I am a 56 year old woman on disability. And in between homes. I have been staying with a friend since November. I really need my own place and Monica has reached out to places that I didn't even know existed. Monica has helped me find food pantries and I am currently applying for hud housing... she is also tried to help me get my old water and electric bill paid, but unfortunately, no one will help me without being in that original residence. So praising Monica for all that she's done to assist me. Now I need help getting a mobility scooter... ☆☆☆☆☆ for Monica Thanks again. Tammy S.
By Tammy S.
Donald has been an amazing help. He's helped me get my insulin at no cost and when my water was shut off he was able to find a local charity that was willing to help. When my dog was sick he asked about Finlay and was supportive when I was worried. He was so impressive that one of the charities wants to recommend your company to their clients.
By Kirk R.
My advocate Emberly jumped right in when I needed help on helping me make phone calls and contacting agencies that could help me get the assistance I needed and her encouraging words and reminders and goals that were set for me to meet. I'm doing online college for my associates degree in Human Services and I'm needing help myself right now and this is what I'm studying right now why I'm going threw. My advocate is a blessing for me . Thanks for pairing me up with her.
By Bobbi Jo D.
If we are talking proficient professionalism’s nobody beats Ms Reese. She makes me feel like a family member, if it were up to me higher financial compensation is the ticket. Reese keep doing what you do. I can tell it’s not just the money.
By Mark R.
MY EXPERIENCE WITH MY ADVOCATE WAS GREAT I AM LOOKING FORWARD TO WORKIING WITH HER.
By Rosie
Crystal, my advocate has gone above and beyond for me. She has been a good listener so she understands my individual needs. I would highly recommend 'Understood Care' ; I am so grateful to have her in my corner. Thank you for your service.
By deba
Ogechi is amazing sympathetic and very professional she listened to what im going through with a kind heart ❤️ she assure me she will do everything she can to help very kind words from her I took to heart and she eased my mind to not worry so much Great customer service Thank you again Ogechi keep up the great work God bless you
By Debbie A.