Your Representative Michaelle was…
Your Representative Michaelle was pleasant, polite, patient and professional. She answered all my questions. She’s very easy to talk to. I enjoyed our conversation 🥰
By Renee R.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
547 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Understood Care is listed under Hospital & Emergency.
Understood Care (understoodcare.com) has 547 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 486 reviews with 5 stars · Clear filters
Your Representative Michaelle was pleasant, polite, patient and professional. She answered all my questions. She’s very easy to talk to. I enjoyed our conversation 🥰
By Renee R.
My worker is very nice to me. She listen to what i want done. We are working on my housing right now. She put in my paper work for apartment for me. I want her hr office to know my worker is very good person please keep her. I want to thank her.
By John G.
My advocate, LaTasha Charles, has been extremely busy providing me with much needed relief form the dreadful summer heat of the ArkLaTex Area in which I live. 💯💯♥️♥️ I just signed up and LaTasha went to work on providing help for my broken air conditioning. With a Heat Index already over 100, resulting in more than 12 hours a day of profusely sweating from excessive heat, I am appreciating just how wonderfully, comfortable & cool 76° to 78° can be! It is truly Amazing! Thank you, LaTasha & Understood Care! ♥️♥️
By Patty L.
Very helpful and making sure all is good and helping with more lasharrais great
By small
Kenya has been a great asset for me. She has given great advice and attention to detail in regards of the needs I have. I look forward to working with her.
By Ms U.
Everyone i talked to seem very nice, and wanted to help... Thank you
By Tosseng L.
Response from Understood Care· Jul 14, 2026
Hello Tosseng. Thank you for reaching out. I’m very sorry you never received a call back. You should not have been left waiting without an update. I will make sure someone follows up with you promptly.
I love Andrea she takes here time with me and breaks down everything she says and she checks on me often
By customer
Tasha wells very hard worker makes sure she gets all the resources you need to accomplish your goals . The agency is very accommodating for people that need extra help
By Jeffrey K.