Felicia is caring
Felicia is caring, detail oriented and proactive.
By Ceilia
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
547 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Understood Care is listed under Hospital & Emergency.
Understood Care (understoodcare.com) has 547 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 486 reviews with 5 stars · Clear filters
Felicia is caring, detail oriented and proactive.
By Ceilia
She was very professional and pleasant
By contessa K.
She really bend over backwards to get the job done even when you can't figure it out she will thank you my advocate, Miah you the best.
By ROSA R.
Jaylynn made everything so easy and helped any way she could. I appreciate her. She’s very kind, respectful, and patient. I call her my right hand man! ☺️
By Baby J.
I had the privilege to be with Diane who was the kindest most supportive person ever. She truly treated me with respect and tried her hardest to help me with my situation I feel she went beyond the limits of her job and I felt as though her voice was so soothing and comforting to me. She felt as though she was a friend as well as my advocate. I genuinely liked her very much.
By Lynda W.
Vanessa was patient with me and took the time to answer all my questions. I felt very comfortable talking to her she explained the whole process and asked if I had any questions
By Timothy
Love the way she explains everything in detail keep up the good work very patient
By Consumer
Ms. Edweige is doing an excellent job. Even though we had challenges, she never gave up. I applaude her on her determination. She has gotten a lot accomplished in a short amount of time. Thank you so much for all you're doing to help me in my time of need.
By LAKISHA B.