UnbindgearReviews of unbindgear.com

Response from Unbindgear· Apr 22, 2026

We’re very sorry to hear about your experience and take feedback like this seriously. We understand how frustrating it can feel when a product doesn’t meet expectations or when communication seems difficult. After reviewing your case, we can confirm that your order has already been fully refunded following your dispute. While the refund has been completed, we still want to address any remaining concerns and ensure you feel heard. We strive to provide clear communication and accurate product listings, and we’re continuously working to improve both our products and our customer support experience. If there’s anything further we can assist you with or clarify, please contact our support team at 1-888-698-8842, Monday through Friday, 7AM–4PM PST. We appreciate you bringing this to our attention and the opportunity to improve.

Response from Unbindgear· Apr 22, 2026

Hi Dan, we’re sorry to hear about your experience, and we take concerns like this very seriously. Our goal is always to provide products that match their descriptions and meet customer expectations. It sounds like there may have been a mix-up with your order, and we want to make this right for you as quickly as possible. Please contact our support team at 1-888-698-8842, Monday through Friday, 7AM–4PM PST, so we can review your order details and work toward a resolution—whether that means a replacement, clarification, or refund. We appreciate you bringing this to our attention and the opportunity to resolve it.

Response from Unbindgear· Apr 20, 2026

Hi Randy, we’re very sorry to hear about your experience and understand how disappointing this must have been. This is certainly not the outcome we want for any of our customers. We would like the opportunity to review your order and make this right. In some cases, listing variations or fulfillment errors can occur, and when they do, we work quickly to resolve them — whether that means a replacement, return, or refund. Your satisfaction is important to us, and we’re committed to ensuring the issue is properly addressed. Please contact our support team directly at 1-888-698-8842 or respond with your order number and contact information so we can locate your purchase and assist you right away. We take feedback like this seriously and are here to help resolve the matter as quickly as possible. Thank you for bringing it to our attention.

Response from Unbindgear· Apr 20, 2026

Hi Joseph, we’re very sorry to hear about your experience and appreciate you bringing this to our attention. Customer satisfaction and transparency are extremely important to us, and we take concerns like yours seriously. We understand how frustrating it can be to see items added to an order without clear authorization, and we sincerely apologize for any confusion this may have caused. After reviewing your case, we can confirm that your requested refund has now been processed as requested. You will see this reflected back to your original payment method according to your bank’s processing times. We also apologize for the difficulty you experienced when trying to reach our support team. We are actively working to improve our response times and communication channels to ensure customers can quickly connect with a representative and have their concerns resolved without delay. Your feedback helps us identify where we need to do better, and we are taking steps to prevent situations like this in the future. If you have any additional questions or if there is anything further we can assist with, please don’t hesitate to reach out again — we’re here to help and want to make sure your issue is fully resolved. Thank you for giving us the opportunity to make this right. We appreciate your patience and hope to restore your confidence in our service.

Response from Unbindgear· Apr 19, 2026

Hi Barbara, Thank you for bringing this to our attention, and we’re sorry for the confusion and disappointment regarding the lighters you received. This is not the experience we want for our customers, and we take your concern seriously. Our team has already responded to your email to gather a few additional details so we can review your order and determine the best resolution. We’re currently awaiting your reply and are ready to assist as soon as we hear back. Our goal is to make sure you are fully satisfied. If it’s more convenient, you’re also welcome to contact us directly at 1-888-698-8842, and our support team will be happy to prioritize your case and work toward a quick resolution. We appreciate your patience and the opportunity to make this right.

Response from Unbindgear· Apr 19, 2026

Hi Judy, We’re very sorry to hear about your experience and the frustration this has caused. This is certainly not the impression we want to leave, and we take concerns like yours very seriously. We would like to clarify that we do not require customers to pay any fees or sign up for subscriptions in order to process a return or resolve an issue. It’s possible that you encountered a third-party service or misunderstanding during the process, and we want to make sure we investigate this right away. To resolve this for you as quickly as possible, we have requested your order number and contact information so we can review the details and arrange the appropriate solution. You may also contact our support team directly at 1-888-698-8842, and we’ll prioritize your case. Our goal is to ensure you are fully satisfied and that your concern is addressed promptly. We’re here to help and will do everything we can to make this right.

Response from Unbindgear· Apr 17, 2026

Hi Charlotte-Ann, We’re very sorry to hear about your experience, and we truly appreciate you bringing this to our attention. We understand how frustrating it can be when there’s confusion about a product description or difficulty reaching support, and we take those concerns seriously. During the phone conversation with your husband, we were able to successfully cancel the order and issue a full refund, which has been processed back to the original payment method. We’re glad we were able to resolve the matter directly and ensure that no unwanted product was shipped. We also want to clarify that when customers contact us after placing an order, our support team may offer optional discounts as a courtesy for those who still wish to keep their order — however, we fully respect when a customer prefers cancellation, and we honored that request immediately in this case. Your feedback regarding the product description, ordering experience, and call routing is extremely valuable. We are actively reviewing these areas, including: Improving clarity in product listings Streamlining the cancellation process Enhancing phone system reliability to reduce call interruptions Our goal is always to provide transparent information and responsive support, and we regret that this interaction did not initially reflect that standard. If there is anything further we can do, or if you do not see the refund within your bank’s processing timeframe, please reach out to us directly and we will prioritize it right away. Thank you again for giving us the opportunity to resolve this. Sincerely, Customer Support Team

Response from Unbindgear· Apr 8, 2026

Hi Jeff, we’re sorry to hear about your experience and sincerely regret the frustration this has caused. This is not the level of quality or service we strive to deliver, and we take feedback like yours very seriously. We would appreciate the opportunity to make this right. The issues you mentioned—including the manual, camera quality, flight performance, battery life, and challenges initiating a return—are all important to us. We’d like to review your specific order so we can work toward a resolution as quickly as possible. We also want to address your difficulty reaching customer support, as we are committed to making assistance easily accessible for every customer. Please reply to this review or contact our support team directly with your order number and the best way to reach you. You can also contact us by calling 1-888-698-8842 between 7AM–4PM PST on weekdays or send us an email at [email protected]. We stand behind our products and want to ensure you are either fully satisfied or that your issue is properly resolved. Your feedback helps us improve, and we are committed to working with you to correct this situation. We look forward to your response so we can assist you right away.