Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
190 reviews
UnaliWearSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
UnaliWear makes the Kanega Watch – the only medical alert/life safety watch with automatic fall detection/response that you can wear 24/7, never having to remove to charge.Get round-the-clock help from a live agent through your watch – like having an emergency concierge on your wrist at all times. Get help for major emergencies (EMS, police, fire) and minor emergencies (neighbor or relative). The agent speaks to you through your watch or, if you are not responsive, gets you the help you need. The watch can be activated via the help button, via voice, or automatically via fall detection.The Kanega Watch exclusively features RealFall™ technology, specifically designed to automatically activate on actual falls and limit false fall alerts.Top rated after extensive industry testing by the NY Times/Wirecutter, the National Council on Aging, PC Magazine and many others.Goes where you go (bed, shower, out shopping and around the country) with GPS. Fully set up by our company prior to shipping, so it works out of the box – no in-home set up required.Download BrochureCustomer Experience VideoVisit Web Site
UnaliWear (unaliwear.com) has 190 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
190 approved reviews, newest moderated first
Customer support is excellent, answering all my questions and making me feel confident wearing my new watch.
By Lori H.
Response from UnaliWear· May 22, 2026
Thank you for your kind words. We’re so glad our team was able to answer your questions and help you feel confident wearing your new Kanega Watch.
After thorough research, I convinced my 82-year-old father to agree to the Kangega watch. I regret that I did. It has caused him nothing but trouble: repeated false alarms (when sitting, eating, and even napping) but FAILED to REGISTER A THING when he FELL flat on his back on pavement, malfunctioning voice activation, next to impossible to turn off the false alarms, bad batteries (which he was charged to replace). When he finally had enough and was told to mail the watch back, the company didn't deactivate the watch, and it registered a fall en route. Neighbors and the police were contacted and he awoke in the middle of the night to them pounding on his door! To add insult to injury, because he has had it barely over one month, the company has told him that MAYBE he'll get a PARTIAL REFUND. He's retired and living off social security! He spent around $1200 for the watch and a full year of service for nothing. SHAMEFUL. Don't be scammed by this company and their promises.
By Victoria
Response from UnaliWear· May 22, 2026
We’re sorry this experience did not meet expectations, but we do want to clarify several points. Fall detection technology is not 100% perfect across any device or manufacturer, which is why the Kanega Watch includes adjustable sensitivity settings and multiple ways to request help. In this case, the wearer remained extremely active, including still working and regularly riding his bicycle. Some of the alerts referenced here occurred while biking. After the reported fall, our team discussed adjusting the sensitivity level to better match his activity level, but those adjustments were declined before service was ended. We also want to clarify that the replacement batteries referenced here were physically damaged. Based on his specific situation, he was not charged replacement cost for those batteries and was only charged shipping for the second replacement battery. Regarding the shipment return alert, customers are instructed to power down the watch before mailing it back specifically to prevent emergency alerts during transit. In this case, the device was shipped while still active, which triggered the response. The wearer later acknowledged this oversight directly to our team. When issues were reported, our support team responded, troubleshooting steps were provided, sensitivity adjustments were discussed, replacement components were sent, and a full refund was already approved despite the account being active beyond the standard 30-day return window. We understand that every medical alert device may not be the right fit for every individual situation, and we genuinely wish your father the very best moving forward and hope he finds a solution better suited to his needs.
Band broke the first week. Watch was returned and received by company - for credit in February- still waiting for refund. Frustrated!
By Twylla N.
Response from UnaliWear· May 12, 2026
We’re sorry for the frustration, but we do want to clarify the timeline for anyone reading this review. Your return was received and processed for refund. However, after the return was initiated, a payment dispute/chargeback was also filed with the card issuer. When a dispute is active, refunds are temporarily paused because the disputed funds are already being reviewed through the banking system, and issuing both a refund and losing the dispute could result in duplicate reimbursement. This was discussed by phone earlier today, and now that the dispute process has been adjudicated, your refund was processed and the details were communicated to you during that call. We understand delays are frustrating and appreciate your patience now that the banking process is resolved.
Eddie was so very helpful! He understood my battery problem and walked me through taking pictures and texting them to him. He is sending a new battery. Eddie could not have been a better representative of your company.
By Candace
Response from UnaliWear· May 6, 2026
Thank you so much for your kind words. We’ll be sure to share this, he’ll truly appreciate hearing it. We’re glad he was able to help resolve the battery issue and make the process easy for you.
Medically very effective ! Cool watch and also fun to wear !!!
By Bob A.
Response from UnaliWear· May 6, 2026
Thank you! We’re so glad you’re finding the Kanega Watch both effective and enjoyable to wear.
Excellent experience and very helpful
By customer
Response from UnaliWear· Apr 22, 2026
We appreciate your kind words, happy we could help!
Receiving and getting started with this watch was actually quite easy. The only issue I’ve had so far was a battery that wouldn’t charge and a sensitivity of the device.
By Kenneth E.
Response from UnaliWear· Mar 31, 2026
Thank you for sharing your experience. We’re glad getting started was easy, and we appreciate you letting us address and correct the battery and sensitivity issues.
So far I really like my new watch. The idea that you can change the batteries while still wearing the watch is a big plus. It's only detected a fall once when there wasn't a fall and once it was going to call the operator when I was just sitting in my chair. I think it's a wonderful piece of equipment.
By Jeanne
Response from UnaliWear· Mar 17, 2026
Thank you for the kind words! We're glad you're enjoying your watch and the convenience of being able to change the batteries without removing it. If you ever have questions about alerts or settings, or want to make any adjustments, our team is always happy to help.
