Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
190 reviews
UnaliWearSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
UnaliWear makes the Kanega Watch – the only medical alert/life safety watch with automatic fall detection/response that you can wear 24/7, never having to remove to charge.Get round-the-clock help from a live agent through your watch – like having an emergency concierge on your wrist at all times. Get help for major emergencies (EMS, police, fire) and minor emergencies (neighbor or relative). The agent speaks to you through your watch or, if you are not responsive, gets you the help you need. The watch can be activated via the help button, via voice, or automatically via fall detection.The Kanega Watch exclusively features RealFall™ technology, specifically designed to automatically activate on actual falls and limit false fall alerts.Top rated after extensive industry testing by the NY Times/Wirecutter, the National Council on Aging, PC Magazine and many others.Goes where you go (bed, shower, out shopping and around the country) with GPS. Fully set up by our company prior to shipping, so it works out of the box – no in-home set up required.Download BrochureCustomer Experience VideoVisit Web Site
UnaliWear (unaliwear.com) has 190 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
190 approved reviews, newest moderated first
I received a phone call with explicit directions to fix my quick depletion of batteries issue. Everything's fine now.
By Catherine P.
Response from UnaliWear· Oct 11, 2024
Thank you for your review. Please call us at 888-343-1513 if we can be of any further service.
For the second time, an alarm went off while I was playing pickleball in Beverly MA, and emergency crews were sent to my home in Peabody, 15 miles away !!! I had responded by phone that the signal was a false alarm but still, the alert was sent . This is not what I signed up for !!!!
By HARRY
Response from UnaliWear· Oct 10, 2024
We are really sorry for your experience and you are completely correct that this is not the protocol response you should expect. We will review your specific experience with our monitoring center and contact you with details in terms of what took place and how it will be more properly addressed in the event of a future emergency. All the best and stay well and safe.
The watch is a few months old and the batteries are needing to be changed several times a day. The watch alarm is triggered by movements such as showering, doing laundry, watering flowers, and even walking with my walker on rough terrain.
By Disappointed
Response from UnaliWear· Oct 9, 2024
Thank you for taking the time to write this review and telling us of your concerns. There are solutions to all of your concerns. Your watch batteries should definitely be lasting at least 24 hours before needing to be swapped out for the spare set of rechargeable batteries also provided in your watch kit. We can review the performance of your watch remotely and send you replacement batteries if there is not a simpler fix for this situation. Regarding your watch's alert system, please remember the watch can proactively activate to get you help via both voice activation and fall detection (you can also just push the only button on the watch, as well). We can review the performance of your watch to determine which of these activations are occurring most regularly for you - and then adjust the sensitivity of your watch's alert systems accordingly. We will be in touch shortly to resolve all these issues with you directly, so you will continue to wear your watch and get the peace of mind you deserve.
Poor build quality; gimmicky; overpriced.
By James
Response from UnaliWear· Oct 9, 2024
As you are active Kanega Watch wearer for several years, we are especially troubled by your review. We will contact you shortly to seek to resolve any issues you have been experiencing.
Battery life too short
By Herb
Response from UnaliWear· Oct 9, 2024
Thank you for your review. Our custom rechargeable batteries are designed to last a minimum of 24 hours before needing to be replaced by the second of set of batteries you received with your watch. That appears to be your experience. You may feel they should last longer, but that would require the batteries to be larger and make them unsuitable for a wrist-based wearable, like the Kanega Watch. As a reminder, alternative medical alert watches need to be removed approx. every 12 hours to be charged off the wrist for 2-4 hours, so the Kanega Watch offers the unique ability to wear your watch around the clock, which you appear to be actively doing (which is wonderful). If we can be of any further service, please contact us at your convenience at 888-343-1513.
An excellent product. And service is excellent, too!
By Bubbie M.
Response from UnaliWear· Oct 8, 2024
Thank you so much for your kind review. All the best and stay well and safe :)
One of the batteries no longwr held a charge. Received new battery, paid only mailing charge
By Bob
Response from UnaliWear· Oct 8, 2024
Thank you so much for your review. All the best and stay well and safe.
I fell in my garage. My watch asked me if I needed help. I was so dazed because I hit my head very hard on the concrete floor I didn't respond so the watch notified the call center. The operator there asked me if I needed help. I didn't respond coherently, so they immediately called my local 911 center and had EMTs dispatched. I had help within 15 minutes. It was determined that I fractured the C2 vertebrae in my neck.
By Myron
Response from UnaliWear· Oct 8, 2024
Thank you for sharing your story. We are so happy that in your extreme time of need the Kanega Watch and our response center performed exactly as designed. We are hoping you make a full recovery. Please let us know if we can be of any further service.
