Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
190 reviews
UnaliWearSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
UnaliWear makes the Kanega Watch – the only medical alert/life safety watch with automatic fall detection/response that you can wear 24/7, never having to remove to charge.Get round-the-clock help from a live agent through your watch – like having an emergency concierge on your wrist at all times. Get help for major emergencies (EMS, police, fire) and minor emergencies (neighbor or relative). The agent speaks to you through your watch or, if you are not responsive, gets you the help you need. The watch can be activated via the help button, via voice, or automatically via fall detection.The Kanega Watch exclusively features RealFall™ technology, specifically designed to automatically activate on actual falls and limit false fall alerts.Top rated after extensive industry testing by the NY Times/Wirecutter, the National Council on Aging, PC Magazine and many others.Goes where you go (bed, shower, out shopping and around the country) with GPS. Fully set up by our company prior to shipping, so it works out of the box – no in-home set up required.Download BrochureCustomer Experience VideoVisit Web Site
UnaliWear (unaliwear.com) has 190 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
190 approved reviews, newest moderated first
Great customer service from Unaliwear aways. Whatever I need to know, someone helps me promptly, courteously and accurately, Keep on doing what you're doing.
By customer
Response from UnaliWear· Mar 10, 2025
Thank you for your kind and thoughtful review. All the best and stay well and safe :)
Things that we liked 1. The watch used the Verizon system which is the only one that works at our house. 2. The home network connection is helpful as a backup. Things that we did not like: 1. The watch band does not clasp securely. It has fallen off several times and needs to be adjusted frequently. 2. The battery life is barely 24 hrs. They have died in less than 24 hrs on occasion. 3. The batteries have frequently come out of there socket. 4. Two batteries have had to be replaced because the pins loosen up and fall out. At $40 apiece, it would seem to have a flaw in the design or manufacturing that would cause this to be a reoccurring issue.
By Bart C.
Response from UnaliWear· Feb 27, 2025
Thank you for your thoughtful review. Regarding your concerns: 1. We have an alternative band that might serve you better. It's made of silicone vs. the mesh metal of your current band and it's secured to your wrist via a small magnet vs. the clasp. One of our Customer Success Team members will reach out to discuss this option with you. 2. It appears you are not wearing your Kanega Watch regularly. It is quite likely the internal battery of your watch is not fully charged, causing you to experience the shorter cycles of your external batteries. This is a simple fix and our Customer Success Team member can share that solution with you when they speak to you. 3. The batteries need to be snapped into the battery carries. Once secured, they are locked in until you move them forward to release the locking mechanism of the prongs. It is very rare that we have wearers indicate the batteries are falling out. You may wish to test them when you snap them in to ensure they are locked in. We look forward to getting in contact with you shortly to resolve your issues. All the best and stay well and safe.
Joe was very professional
By Larry
Every time I called in the beginning of owning my watch, they were so helpful. I just never had a bad experience with anyone I talked to at UnaliWear. So happy I bought this watch for me.
By Nancy
Response from UnaliWear· Feb 5, 2025
Thank you for your kind and thoughtful review. All the best and stay well and safe.
I have had sevral falls recently culminating ino a broken back. Without your watch I dont know if I would have made it to safety.
By MARTIN
Response from UnaliWear· Jan 25, 2025
We are very sorry for your falls but are heartened to know we helped you in your times of need.
Fabulous product and customer service. Worth every penny for peace of mind.
By Cynthia
Response from UnaliWear· Jan 22, 2025
Thank you for your kind review. All the best and stay well and safe!
best customer service ever. Techs walk you through any problems. Honor their guarantee on the watch and will replace if defective or not working up to expectations. Very concerned about their customers safety and satisfaction.
By clientDavid
Quick-start instructions were clear and easy, the online manual answered all my early questions. Handling the battery changes is straightforward. I deeply appreciate being able to wear it continuously rather than taking it off to charge. The software is clearly learning my habits, as after two false alarms on the first day it adjusted to my normal motion. When I changed to the other wrist it learned quickly as well. Bonus delight: the onboarding call was easy to follow, clear and understandable, answered all my questions, adjusted my record so the monitoring service has full details.
By Maggie
Response from UnaliWear· Jan 13, 2025
Thank you for your kind and thoughtful review. We look forward to you continuing to have a great experience with your watch and our company. All the best and stay well and safe.
