Unagi ScootersReviews of unagiscooters.com

I recibe my scooter and after a few days stop working, they solve the problem sending me another witch was used, that’s not fair since I pay the fee for get a new one

I'm not gonna lie the scooter is beautiful and has great features but when it comes to its handles they all have wobbly handles their not as tight as you would think it is, and I get it has the fold which is beautiful but it's a lil wobbly and I've already seen 3 scooter like this mine and someone I know. And then the suspension is horrible because it sent me flying on a tiny bump.

Unagi is overpriced. I always see ads for deals but there is no discounts for loyalty. I've been a customer for a few years now and the scooter is my only form of transportation. Just wish there was more benefits for being a loyal customer.

Customer service isn’t great. Scooter rides really rough with the honeycomb tires! I’m 5’9” 190 only goes 15mph while riding. Handle bars too narrow to attach a scooter bag on the stem.

I’ve done the monthly rental with Unagi for just over two years now - originally with the E500 then I upgraded to the Voyager. The initial appeal of the Unagi was its good design, its light weight, and the speedy service I used to get at their NYC SOHO store. Sure, there are down sides: lightweight means it sometimes feels flimsy - not the sturdiest ride. Small solid wheels and no shocks mean you’ll get some teeth-rattling rides on even mildly bumpy roads. But lightweight also means I can fold it up and carry it in the subway far more easily than any other scooter. But what I loved most (notice past tense) was that if I ever had a problem, I could pop into the soho store and they’d either repair or replace the scooter in minutes. No more. The company sent out a ludicrous email some time ago saying they were closing the soho store - and discontinuing telephone support - to improve their customer service. (Seriously, how dumb do they think we are?) Needless to say, their customer service went from 5 stars to 0 stars. Instead of getting an answer to a question in minutes, it took days. Instead of getting a scooter replacement in 10 minutes, it would take 3 weeks. (And the replacement scooter they delivered was more banged up than the one I sent back after nearly 700 miles.) So while I loved the scooter and the All-access program, their decision to make it impossible to speak with a customer support rep, or drop into a local shop has turned love to hate. Unagi wants to focus more on the All-Access renting/leasing concept than on sales. For that to succeed, they need to increase customer service- not cut it to the bone. I used to love to recommend Unagi to others. I can’t any longer.

Scooter arrived late, with no honk. It such a pain to send it back that I stay with no honk. I have a unagi store a few blocks from me but they don’t do repair or exchange, they asked me to send it to the other side of the country!! Disappointed by the service but the scooter works fine so I’ll keep it 2 more moths and return it.

I like my escorted very much I use it to do everything I need cause I don't drive.my only problem is I don't know how to make it go 20mph and I'll be cruising along and it drops me from 3 speed down to 1 speed and I almost fall everything and my tires are getting wear on them and don't know how to get a new set. Other than that I'm enjoying my life now I'm not stuck at home no more. And yes I tell everyone about it.

For me personally the product has been phenomenal. It could definitely use some bigger tires some suspension a little longer range maybe a little bit more speed. It does however knew exactly what is claimed to be done, I do recommend all access subscription for the most part it is a good option. The customer service, here lately has just turned to garbage. It is almost impossible to actually talk to a person that is the only reason I'm giving this three stars not because of the product but because of the customer service. If Unagi had better customer service I would probably keep using this product for a very long time. It does exactly what I needed to do, as long as your expectations are not higher than what the company says then you should be in good shape as far as the product. I have over a thousand miles on mine, the tires are now bald and one of the reflectors is broke, it has sustained a lot of use and has held up stronger than my body has. Trying to get this switched out with the All Access program with a new scooter has been very difficult. other than the fact that you can't ever talk to a person I do recommend this product.