Unagi ScootersReviews of unagiscooters.com

The scooter came with no charger and no handlebar!! I cannot call customer care, there is no customer care number at all!! Absolute worst. The plan renews from the date of purchase, whereas I am here with no handlebar or charger and I can't use it and they are going to promptly charge for next month from the date of purchase. They have already taken 250 dollars and I don't have a working scooter, it would have been better to buy a budget scooter at that price.

Very bad experience regarding the quality of scooters

Don’t ever get your scooter stolen. They will ask for your deductible payment and police report. When you send it to them they will not contact you to let you know they did or did not get it. Hearing nothing implies they have got what they need but they will foolishly mishandle, misplace, lose your file and contact you a year later harassing you because they didn’t get what you sent them. But they did get it. Otherwise it wouldn’t have taken a whole year to figure out you didn’t get it. No company I know of is that sloppy with record keeping. I’ve asked several times why are you contacting me a year later to say you didn’t get what you asked for. A whole year. A competent company would have reached out immediately if they didn’t get what they needed. So that only proves that you did get it, lost it and now are trying to make me pay for your mistake or you didn’t get it and you lost my file lost my info and are retracting the crap you let fall through the cracks. You send nasty harassing threatening messages every day but fail to answer my question. I don’t owe you people the time of day. I’ve filed a complaint with the BBB. I’m filing a police report for harassment. I would be very careful providing personal information to these people. If they are losing files yours could likely be next.

Customer service and scooter replacement has been severely lacking. Multiple scooters were sent that did not work out of the box. Additionally, my requests for shipment options were completely ignored also multiple times.

The charger i got with my scooter doesn’t work. So since receiving it i haven’t even been able to ride it once but have been so busy moving i haven’t had time to reach out. It’s got two different colored completely miss matching cords. Oh and i specifically requested a new scooter and agreed to pay whatever the price was and was sent an old dirty scratched refurbished one instead with a cord that doesn’t work. I need to go a few places today and can’t even ride my scooter. So I’ll be paying Uber or Lyft.

A referral coupon didn't get applied because of this I had to pay to make a payment. And the team doesn't have a record of the email they sent confirming this coupon.

Wish I could give zero stars! This company has mastered how to scam people! Every review on here is 100% correct. I ordered my scooter and had to wait 2 months for it to even ship. They billed me for the months that I was waiting on it to arrive! It looks nice out of the box, but the minute you step on this thing you'll know you messed up ordering this thing, the stem wobbles around, and the tires are just a joke in a city. I literally rolled over the handle bars 5 times....riding on the sidewalk....needless to say I decided to cancel. I go to the site to cancel and as soon as you press the cancel button the page just loads forever. You can't actually cancel. I write to customer service and request to cancel and receive no response. I wrote more than 10 messages to no avail. They locked the scooter for non payment, which I didn't mind since I had no intentions of riding this death trap again. Then I get a crazy threatening email saying they are going to contact the authorities and credit bureau's and charge me fees. It instructa me to call a number that doesn't work or to cancel online, which still doesn't load. So I reply and send them photos of the many emails I've tried to send since the first month I had the scooter and tried to cancel. The next day they charge my card for $74 three times in a row. The next day 3 more. That's more charges than I have had the scooter in months. Not to mention these were months I've been begging them to close my account and take the scooter back. I get an email back that has a return label so I can send them the scooter back and then saying they will not refund any charges. So I've had to cancel my card for fraud from them for unauthorized charges. This is just the most clever scam I've ever seen. Get people to sign up, charge more money to cancel their order, and make it almost impossible for them to do so. It's madness. I'm reporting them to the BBB FOR SURE. AND I highly suggest others do the same.

I’ve emailed these guys 6-12 times regarding “payment” issues whereas they say payment has failed but realistically they keep charging me. I bought my scooter outright after they offered it to me within my account as I was sick of them just taking money. I paid the 180$ buyout fee. Then they charged me 180 again plus another months rental fee! They will not respond to emails. Stay away from this company at all costs.