Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
472 reviews
Unagi ScootersSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers.With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricing—there are no hidden fees.To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when you’re done.We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why we’re known for providing the best electric scooter experience!
Unagi Scooters (unagiscooters.com) has 472 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
Showing 218 reviews with 5 stars · Clear filters
Not only a great product, but it is affordable compared to the others on the market.
By Bailz
Response from Unagi Scooters· Sep 23, 2024
Thanks for the kind words! We’re all about providing top-notch scooters at an affordable price, making it easy to ride in style without breaking the bank. Enjoy the ride! 🛴✨
The scooter is great for short trips and the quality looks amazing, is comfortable to ride on the side walks and sometimes on the streets, overall this scooter has become my hobby for going out on a short trip or just to feel the wind on my face.
By Alx L.
Response from Unagi Scooters· Sep 23, 2024
We’re thrilled to hear you’re loving your Unagi scooter! 🚴♂️ It’s perfect for those quick trips and enjoying the breeze. Thanks for sharing your experience, and keep enjoying the ride!
gets me to places 10x faster I love my Scooter
By Amir A.
Response from Unagi Scooters· Sep 23, 2024
That’s awesome to hear! 🚀 We’re glad your Unagi scooter is speeding up your day. Keep riding and loving the journey!
Being I live in the city of Baltimore I love to ride scooters. A co-worker told me about Unagi after walking some times to find limes or birds and risking being late for work. Let me tell you this has been my blessing for sure not to mention my thrill I need before a long day of work as well after. The luxury of folding and unfolding then flying in the wind. I can’t tell you how thankful I am to have you guys around. Thank you truly from the bottom of my heart. The plus is anytime I have ever had a problem you all make sure to handle in urgency.
By Lateshia C.
Response from Unagi Scooters· Sep 6, 2024
Thank you so much for sharing your amazing experience with Unagi! We’re thrilled to hear how our scooter has become such a convenient and exciting part of your daily routine in Baltimore. Knowing that we’ve helped you avoid the hassle of searching for rides and brought a bit of thrill to your commute is what makes it all worth it for us. We also appreciate your kind words about our customer service — we’re always here to make sure everything goes smoothly for you! Ride on and thank you for being part of the Unagi family! 🛴💨
There’s no way the price can be beat! I got my scooter in 3 days after I paid only $50. Even when the promo is over, the deluxe model I got for $80 per month is well worth it! Works really well, tops out at 15 mph. Nothing bad to say at all!
By Janice B.
Response from Unagi Scooters· Sep 6, 2024
Thank you so much for the glowing review! We’re thrilled to hear you’re loving your Unagi scooter and that the pricing, speed, and overall experience have been such a great fit for you. Getting it in just 3 days is a win, and we’re glad to know you’re enjoying the deluxe model! If you ever have any questions or need assistance, don’t hesitate to reach out. Ride on! 🛴💨
Unagi Voyager Review To start it was very easy to sign up and was able to receive my scooter in less than 5 days. Adding on the deal that waved some fees and gave 2 months free I was able to essentially have a scooter for $80. Really nothing negative to say here. The scooter itself was a refurbished voyager, I think I would have been fine with the extra charge next time. The scooter itself only had a few dings on the actual body of it. But the screen and foot board pad looked brand new. The app is very intuitive and allows you a lot of control over the details of your scooter. If you unlock it - it will get you up to 20mph. I’m a large guy at 220 lbs and can get about 8/10 miles off that mode which isn’t great but this is a last mile commuter for me anyway and it charges very fast. Only negatives I would say (though I researched these enough to feel the positive outweighed) range is low on higher power / if you are a bigger person. Ride is a bit bumpy with the solid tires and no suspension, also be wary of large bumps — this isn’t gonna roll over a pot hole with grace. But for being 25ish pounds, able to collapse with one button and can fit in the seat on my Metra transit, these are acceptable for me. If you plan on using this as a primary commuter or have rough streets I would recommend researching other scooters. Overall, I have been more than pleased.
By Chris P.
Response from Unagi Scooters· Sep 6, 2024
Thank you for sharing such a detailed review! We’re so glad to hear that signing up and receiving your Unagi was a breeze, and that you’re enjoying the Voyager—especially the quick speed and intuitive app! We’re thrilled to know it’s working well as a last-mile commuter for you. We appreciate your honest feedback about the range and ride on solid tires. While the lightweight, collapsible design makes it super portable, we understand it may not be ideal for rougher streets. If you ever decide to explore another model or have any questions, feel free to reach out to us. We’re here to help make your ride as smooth as possible! Ride on!
The speed of the Unagi Scooter was faster than expected and easy to use, fold up, and charge.
By Alex H.
Response from Unagi Scooters· Sep 6, 2024
Thanks for sharing your experience! We’re thrilled to hear the Unagi exceeded your expectations with its speed and ease of use. The fold-up design and quick charging make it super convenient for daily use. Enjoy the ride!
Subscription service is the best
By Ricardo C.
Response from Unagi Scooters· Aug 13, 2024
Thanks for the feedback!
