Universal Music GroupReviews of umusic.com

0 stars. Horrible customer service. Extremely misleading replies. Cancelled my order without my permission and have not received a refund. Purchased a $200 Jacket. Worst customer service and communication i’ve experienced.

Worst Customer Service Ever-NO STAR REVIEW!!! Purchased ahead of time for box-set, was sent wrong one in pink, no signed copy, least of all, arrived 2 months after ordered. When tried to return/exchange, sent the same garbage back to me. Asked for refund, again a month later sent the same garbage/wrong order. After communication continuously 4-5 times a week. NEVER, EVER BUY FROM UMG website, I wonder if the musicians even know how their fans are treated so badly.

The worst service and support I ever had to experience. I pre-ordered items for the new NF release, which I was looking forward to so much. Weeks after ordering, and only 2.5 before it was supposed to ship, I receive an email that they have to cancel and refund because they cannot ship to Germany. They provided me with a link to the German shop (which it should have redirected me to in the first place, as I clicked on the link in the initial email). However, the items I ordered are sold out there. I've contacted the support right away asking them to find a solution, and TWICE they clearly did not read what I wrote and only told me the refund is on its way. The third time they simply told me that they can't do nor know anything about restocks and that I should keep and eye on the German shop. So 1. It should've redirected me to the correct shop through my IP in the first place 2. I shouldn't have been able to choose Germany for the shipping 3. They contacted me WEEKS after I ordered 4. Their support can't read and doesn't care about your inquiry 5. They are useless either way and screwed up something that I was looking forward to so much

Horrible logistics. No communication when something goes wrong.

I am very tired of UMG consistently messing up inventory and orders. I wait months for my products to arrive only to find stuff missing (in 4/5 orders). After repeating myself to a customer service rep 3+ times and answering the same questions repeatedly via email (which, mind you, is with a different customer service rep on every reply --- Also, why don't they just read the message history that is clearly documented? What a novel idea?!), I come to find out that cannot send me the item(s) as they do not have the stock for it. First of all, I should out that the item is out of stock at *check out*, not after I have purchased it MONTHS ago. That means they are just holding my money for months... For what purpose? Running out of inventory doesn't take months to realize! Secondly, they should be emailing us proactively, not waiting for the shipment to arrive, and for me to reach out after verifying the order against my receipt. This is not the first occurrence but 4+ times they have done this on my orders. Not to mention that every response says that they are experiencing "higher than normal demand". If that is the case they need to staff up appropriately. They have been experiencing "higher than normal demand" for 6+ months. It sounds like the company can't manage it's inventory, its warehouse operations, its shipping & handling, or its customer service. Why is this acceptable business practice? They should replace their COO.

Easily the worst experience I have ever had with a company. Purchased multiple items that they posted as a promo sale in November of 2022. I emailed them the week of Christmas to find out why it was taking so long. They said they were working on my order. Emailed them 2 weeks later. I was told I would have tracking info within 4 business days. Weeks go by. Still no order updates. It is mid February. I have emailed 9 times total. They have stopped responding at this point. Absolute thieves and a terrible company that should be investigated by the Attorney General in CA.

If I could give zero stars I would. I ordered taylor swift signed vinyl from them in October. I just now realized I never received them and decided to check on my order. I reached out to them and they say they can’t do anything about the order since it’s over 60 days since sent out an email saying they shipped the item. I never received an email because my order never shipped so how can they not do anything about it?! I checked my order status which still says confirmed and there’s a tracking number under it and tracking says the shipping company is still waiting on the package. AWFUL customer service and AWFUL company. Absolute thieves.

I pre-ordered 2 Taylor Swift items for Christmas in early November, with the understanding that it would be shipped in 1-2 weeks. It’s mid January, and I still don’t even have a time frame for shipment. If it wasn’t a gift for my teen, I’d cancel. Horrible experience and incredibly disappointing since it should have been here for Christmas.