Umpqua BankReviews of umpquabank.com

Went thru the Umqua bank (now Columbia) drive thru in Port Angeles had two deposits going into the same account, same time, same deposit bag and yet one deposit went into a totally unknown account? Still trying to get my money back into the right account as I am being bounced from corporate to local and then back to corporate. Told "I should check my receipts".

tried to open a business account... everything went wrong and every time they tried to fix it, it got worse...short version when they proudly noted everything was finally correct, when we opened my account on the rep's computer at the branch... I had complete online access to a business account problem was it was somebody else's business... run the other way as fast as you can...

Horrible customer service. Charged me $251 for 6 overdraft. 4 of which was laundry. $2 transactions etc. Marysville branch manager is very dishonest. Paid the overdraft, the they closed my account because of a personal vendetta they have over me. They stole $70 from me. Charged me for services not tendered. Horrible customer service. Avoid this bank especially the Marysville branch. That's the low IQ branch, only the low IQ are hired, branch manager proves that. Liars and thieves is what this bank should be called

Subject: Formal Complaint – Employee Misconduct, Harassment, and Defamation To Whom It May Concern, I am formally requesting immediate action regarding a serious incident that occurred at your Umpqua Bank branch located at 475 NE Windy Knolls Dr, Bend, Oregon. While I was legally parked on a public roadway across the street from the bank, minding my own business and not interacting with anyone, one of your employees began photographing me from multiple angles, even stepping off your property in an apparent attempt to get closer shots. Approximately 20 minutes later, law enforcement arrived because this employee had called the police. I have video evidence of the responding officers stating that your employee claimed I was “hacking” or attempting to hack your ATMs. This is a completely false, defamatory, and harmful accusation. Such conduct constitutes harassment and defamation, and it caused me unnecessary distress and public embarrassment. If this matter is not addressed immediately, including the termination of the employee responsible, I will have no choice but to pursue legal remedies for damages. I expect a prompt written response confirming the actions you are taking.

I wish there were a way to give a zero star review, though Umpqua Bank deserves a negative number of stars. I have never seen more incompetence in a banking institution than this one. Federal regulators should force the sale of this bank to a larger one, like Chase, and upon the closing of the deal the entire IT staff of Umpqua should be fired and banned from working in tech ever again. Every week there are problems with their systems and I can't get my business done. What a dumpster fire.

The Umpqua bank in South end of Bend is awful. Customer service is horrible and incompetent. Been now 5 times trying to close an account! They give every reason after doing exactly what they tell you and the story changes! Now have an attorney involved. They get your money and good luck getting out! No one can give a straight answer. For a bank they are the worst you can expect. You go in and 4 will be doing nothing or eating at a teller station while one is handling a line. Manger should be embarrassed and fired!!

Well, some of what happened might be my fault; I picked this bank because they were in my neighborhood and had just got in trouble with the gov for enabling money laundering. I felt sorry for them. Jump forward 2 years later and I received letter from them informing me all my accounts were being closed no explanation. I went in to close my account and get my funds but they wouldn’t give me my money. Even though they disabled my auto pays it still tried so for that reason no auto pay and no money of mine for me for now. Best part, while I sat there for 45 minutes the teller tried to sign me up to get a credit card from them. Nice day all the way around.

We had the best experience from Columbia bank, then it got acquired by Umpqua and things have gone from bad to worse. We have a commercial property that we've owned and for over a decade without a single missed payment or hiccup whatsoever. We are trying to refinance with Umpqua and it's literally like they don't want our money. I'm hoping some other bank reads this would like a $1M mortgage payment with an amazing business and operators.