ultrazo.coReviews of ultrazo.co

Product not what was advertised. So disappointing. I bought 2! Wish I had searched reviews before my impulsive purchase. What a drag.

I echo what others are saying - the customer service is horrible and the products are cheap. I ordered the Ocean Wave plates which were supposedly made in Italy but were made in China. I only received part of my order and now I cannot get anyone from the company to respond. Looks like I am going to have to open a dispute with my credit card company. I don't know how they get away with such false advertising.

DO NOT ORDER FROM THIS COMPANY. Plates are not made in Italy, they are made and shipped from China. I only received half my order and all of the plates were SHATTERED in the box. Wrapped in paper with no bubble wrap from China. Took over 2 weeks. There is no phone number, no physical address. STAY AWAY.

I ordered $600 worth of this stunning dinnerware in August of 2023 it is now the end of December and after several email correspondence maybe ten, where I follow up with Uniuni ther carrier/Shipper and receive the carriers email of acknowledgment of a lost order including letters to provide the vendor Ultrazo, we have yet to receive the purchase order nor a resolution. This has been an awful experience! It does not need to be, we understand orders get lost, however it is in how you handle the errors that make or break that customer relationship. Disheartening and plateless in Boca Raton!

Customer service helped me navigate shipping issues with my post office. Did all right by me.

No issues what so ever with the order!

I had plates that came broken and they offered to replace and ship back without charging me, so was pleasantly surprised.

DO NOT order from this company! Firstly, the products I ordered (Ocean Waves Deep Blue plates) looked NOTHING like the photos in their ad - they were a dull, ugly colour - I would not have paid even a pound for them in a charity shop. They never gave me any explanation for this. Secondly, it took months for them to give me a partial refund (which they'd agreed); they kept on saying they'd paid when THEY HAD NOT, and didn't pay until after I got my credit card company involved.