Ultra SabersReviews of ultrasabers.com

We ordered three sabers during their May 4 sale. As you probably guessed, we still haven't received anything. We've also reached out to their customer service several times and have gotten no response. I sincerely hope we get them soon, because for the three sabers we spent over $600

the customer service was nonexistent. I ordered a saber on may 8th, then on july 7th I got an automated email that it was delivered. it had not been delivered. I waited a day and emailed their info address and got no response. over the next few weeks, I emailed about 6 times and got no response. I tried calling several times, but never got an answer and their phone inbox was full. to add insult to injury, their answering machine repeats over and over that you should email them to get a prompt response. yeah, I tried. finally, on august 8th, it is actually delivered. still absolutely no responses. it's a shame because the product is nice, but now I'll never order again. this experience had me so stressed out because it felt like I had been scammed! I spend $200, then nothing shows up, and I have no way to contact them! miserable customer support.

i ordered my light saber on may 26 and its august now!!!!!!!!!! when we tried to call the voice mail was full. and as most other people they said it would arrive in 4-6 weeks,buts its been 4 months! i did hear that some people got it but it was mixed up.if they are a scam i will be sooooooooooooooo mad!!!

I ordered a light saber two months ago. No email responses to my inquiries. And their voicemail is full. It was super expensive as a birthday gift. These guys have taken a lot of money from people and continue to take orders and steal money.

Placed an order on May 9th which never arrived. Filed dispute with PayPal July 22th and got my money back. I've heard they have problems with Covid but I'd say stay away from this company for a while at least. I wanted a lightsaber during the summer which now is almost already passed. Go elsewhere

This company is simply atrocious, and quite appropriately I would recommend that people never buy from them (again). At least until there is proof that they’ve fixed their operations. But at the moment that is not the case. They lure you in and entice you with brilliant hilts and prices and shipping times. And then they take your hundreds of dollars and keep you in the dark. The pitch black dark. Your orders come broken, incorrect, flawed, and even get misplaced. It’s a joke. Please don’t buy from them. Just go with Hasbro or Saberforge or something please.

These guys are scammers. Don't waste your money. They sent the wrong product a month late and it was broken. They would not refund or take it back. We were scammed out of $450.

Same as everyone else's story: Ordered June 11th, understood fully that there would be an additional delay due to COVID-19 and expected shipment in ~4-6 weeks and the arrival shortly after. Waited respectfully for around 6 weeks then decided to check up on my order via email...as one might imagine from a large commercial service, no response. Second email landed a few days later, no response. Call...more emails...no responses. Got ahold of them through my credit card company...what do you know? Near instant response claiming a 20% cancellation fee. Obviously not, friend, you know as well as I do you haven't even manufactured my order yet. Is this how they're making money now? Too lazy to actually manufacture and deliver the product, are we? Expecting to request a full refund through my credit card company if they dont get off their asses and start earning their money. If hundreds of online complaints won't do that, they're beyond screwed. Shame, affordable, durable, combat-able lightsabers would've been great lightsabers for me to start off with. At least they're consistent, they haven't posted on Facebook since April. Update: I found the owner of Ultrasabers on Instagram– e.harris.iii, or Emory Harris. Not many followers considering his position, so there's actually a good chance he would read our dm's. If you want to try to make a change on Ultra-sabers, I'd suggest messaging him, as I have, asking if he's aware of the situation his company is in.