Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
824 reviews
GamingDragonsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Video games and software distribution since 2011
GamingDragons (ultimatumgamekeys.com) has 824 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
824 approved reviews, newest moderated first
I would totally recommend this site to anyone. It's very good in terms of service and delivery almost instant delivery sometimes. I had got my delivery the next day, since I live in a different time zone. But other than that, this is an amazing company! I will continue to buy from Ultimatum Gaming/Gaming Dragons for as long as I am interested with games (a long time).
By Joseph P.
Bought three games from these guys. Had absolutely zero issues with my transactions. CD keys worked. Delivery of keys was quick. Prices among the best available. What more do you want!
By Alex M.
I'm a Skrill/Moneybookers user and it's usually a pain to find a company that sells games for a reasonable price. When you do, the next step is hope to not get scammed. Gaming Dragons not only offers the latest games for good prices, but they deliver fast. I'm looking forward to make other purchases with them.
By Bruno P.
Apparently a few folks over in the EA forums have an issue buying the Hung/Polish/Russian key with no English nativity. Now this can be handled many ways. EA can provide keys that are universal in a day and age that should be able to across the world and two if somebody makes a reasonable mistake to no read the "specs". Now Gaming Dragons could put a image on the package that says NON-ENGLISH VERSION on image to prevent this issue from happening. Click Buy.. most of us don't read. We live in a click buy society, seldom do we read, especially when it comes to our entertainment value. As for the response on human error this is the message I recieved: Sent: Sunday, March 10, 2013 12:07 PM Subject: RE: Support Ticket: [Sensitive Information Removed] Hi, If the product is already activated there is nothing we can do about it at this point. There is instructions you can follow to play the game in English. There was enough information provided to make it clear that this version does not include English natively. Thanks. me: It's ok, EA going to provide the english download as a escalation tomorrow. As for the instructions, no where to be found as for the information provided. Click Read Buy... I missed the read part, but thanks for making the choice easier to use a different provider that respects human error. THEM: Hi, We respect human error within reasonable boundaries. Before you are able to redeem the game you can see all the specifications What languages and what bonuses are available. And Origin asks you if you would like to proceed and activate the game. And yet you did. On top of that we have specifically described that this is what you get in the game description. We buy these games and for activated product no one will reimburse our order. Thanks. The following is in the reply here in Trust pilot: 1. From buy to activation, the ONLY time I saw only english was at time of "install" not activation of key. 2. Origin at no time BEFORE activation of said key said it was polish. Which btw the EA agent understood and escalated it strait away! Score one for decent customer service! 3. As provided... where exactly because it would have solved all this time and grief to both are persons if it was on site or even as your First reply. 4. See image, they look the bloody same (again didn't read). 5. Clearly states doesn't account for human error now does it and see 3. And did I ask for a refund? no. Now I wonder what got you to that assumption and wasted both our times? Oh and P.S. Ask the sold souls of the people who "signed" the terms of service here. [External Link Removed] And ask me if 12% of people who actually read it is your definition of "reasonable". P.S.S. Good to know "we're" sure they read and my own appeal to authority fallacy can find common ground LMFAO. The exodus continues... click comments to see.
By Chris R.
Response from GamingDragons· Mar 11, 2013
Hello, "Apparently a few folks over in the EA forums have an issue buying the Hung/Polish/Russian key with no English nativity. Now this can be handled many ways." Yes there is, don't buy it in the first place (Problem solved) "most of us don't read, We live in a click buy society" You might want to represent yourself with this one, taking the blame on a whole society is not necessary, we're sure they do their share of reading just fine. 'if somebody makes a reasonable mistake to no read the "specs".' there one thing wrong with the sentence, the 'reasonable' should not be there. Perhaps taking responsibility for your own actions would be a better expression. The details was made quite clear before you have purchased. 1. You had also a few hours to regret and cancel the order and claim it was made in error and you didn't, 2. You have activated the code in Origin although you were asked to confirm that you are going to activate the Polish, Hungarian and Russian Only language edition. And yet you activated. 3. We have provided a way to play the game in English as well to get around your mistake. 4. There are two version on our website, the Multi-language and the Eastern Europe versions, you have decided to purchase the Eastern Europe version. 5. In the Eastern Europe edition we clearly state that this is what you get and we will not take responsibility if you're not one of them or the English patch will not work. We hardly see why it's a reasonable error and why we need to refund you. a specially after you have activated the game. EDIT: "From buy to activation, the ONLY time I saw only english was at time of "install" not activation of key. Origin at no time BEFORE activation of said key said it was polish. Which btw the EA agent understood and escalated it strait away! Score one for decent customer service!" Wrong again. You might want to check your eyes. either you have selective reading or a tendency to be right when you're wrong. look over here: http://www.gamingdragons.com/hardtoreadorigin.jpg "3. As provided... where exactly because it would have solved all this time and grief to both are persons if it was on site or even as your First reply." Right over here, where you have again somehow failed to read: http://www.gamingdragons.com/failagain.jpg 4. See image, they look the bloody same (again didn't read). "again didn't read" Take responsibility for your actions then. Maybe next time we will write on the images all the languages the game offers As a wall of text over the images But then you might skip reading again. who knows... "5. Clearly states doesn't account for human error now does it and see 3." How is that justify a one star review over your own mistake? And why we should recognize it as a "reasonable or a honest mistake" when you had 5 signs and a few hours to regret the order and just contact us before activating the code? "And did I ask for a refund? no." You have indicated toward it, or again failed to read our response? http://www.gamingdragons.com/readandread.jpg "Oh and P.S. Ask the sold souls of the people who "signed" the terms of service here. http://www.bit-tech.net/news/gaming/2010/04/15/gamestation-we-own-your-soul/1" There is no possible way to compare a wall of text in EULA OR TOS V.S. A few lines of text in front of your face. Get a grip and be responsible for your actions and remove this review that just proves that you were wrong all the way. if you're looking to get a compensation from us you can forget it. you did whatever possible for us not even consider to do so as we usually do.
I believe that I have followed the procedures but it seems that somehow I didn't get a response for as long as 3 hours after I verified myself and sent in another email to the support team. Only then I decided to visit your official site at the Contact Us page and write in a case which then you replied swiftly. I'm not sure what went wrong in the process as I noticed that it is the same support email that I sent in my ID to verify myself and the one that is on the website. Never-the-less, I have received the product that I ordered and as a first time customer this has been a really awkward transaction. I might be coming back again but it is not guaranteed.
By Siew Rong Q.
Response from GamingDragons· Mar 5, 2013
Hi, Thank you for taking the time and reviewing our company. much appreciated. We take security seriously and we also state in our terms of use that you might have to verify your order. your order was picked up with our security system and we had to ask you to verify it. also please note this is only asked once. your future orders will not be held since you're already in our white-list. Enjoy your game. :) Thanks.
I baught from Ultimatum Games 2 games, the first was borderlands 2, wich was my first purchase and i baught 2x copys, they sent me the copy's really fast. and i also ordered simcity limited edition and got it today, great delivry, no problems, reliable, fast, great. I REALLY RECOMMENDING FOR YOU GUYS TO BUY FROM THEM. But, one thing is that the price is not the best price, but this is because they are one of the only sites you can 100% trust and they pay taxes and things like that. THANK YOU ULTIMATUM GAMES ;)
By יונתן צ.
An amazing company, was a bit late on the purchase and got a full upgrade and quick answer on email, very recommended!
By Dan K.
Deliverx 24 Minutes later... Perfect.
By Dennis K.
