Decent
Ulta usually doesn't disappoint me whenever I order online. I love their rewards point system, and they usually ship on time and arrive at my door within 4 days. However, it seemed like this good service was only limited to my big orders. Whenever I order small orders (less than $40), my boxes never get shipped until 4 days after I order, so I never receive my boxes within the week. I also never get my free samples in my small orders, even though I clearly checked for them before checkout. I also never got my order form in one of my small order boxes. They never tell you a product is out of stock until you checkout, which really is inconvenient since most companies tell you it is out of stock before you even add it to your bag. Also, they don't provide free return shipping unlike the *other* beauty company. Returning is such a big pain though - at least returning through shipping. It doesn't take too long to get a refund, but rarely do I ever get the right refund. The first time I returned 2 items in the same box, I was supposed to be refunded $18, but only got a mere $9 back. So I was like, "Okay maybe it's cause I used some of my reward points in this order, and I also got the coupon dollars off." And plus, it was only $9, so I didn't bother to threaten them. The second time I returned 2 items once again, I should've got $42 back, but ended up only getting $21 back. So I sent an email to customer service, and they came back with a $20 gift card. Okay...that may be enough to shut some people up, but I want my cash back, not another sneaky way to get me to spend more money only on your site. And also, if I was being pesky, I would've emailed back and said, "You're missing a dollar from that gift card." And besides, what if I wanted to get $21 back to spend on food or toiletries; not on Ulta?! Maybe it's their new way of getting more people to spend money on their site, or their new way of refunding, but not actually giving back your money, but I am not pleased with the returns, and I can read and comprehend the return policy, and it says that it gives FULL refund to all products you are unsatisfied with. I would most definitely take my returns to a physical store if I had a car and the nearest ulta wasn't on another island.
By Ro