Ulta BeautyReviews of ulta.com

I had a hair appointment this weekend at an ULTA salon in North Wales, Pa. I had a full hi-light and cut and it came out amazing. I haven’t walked out of a salon that happy in years!!! Kathy did my hair and she was professional, friendly and extremely knowledgeable about products and hair. I will definitely be going back to her!!

Yesterday I had a hair appointment at the Ulta Salon. I have to say how blown away I was at the amazing customer service done by Maya at the Trinity, FL location. She had so much knowledge about products and was a professional when it came to my curls. I also had a full head of highlights done and had a special curl cut. It came out totally amazing and I will absolutely be seeing her in the future for all my salon needs! Was a really positive experience and Maya is super friendly! Thank you!

It was raining out and my friend and I walked into the Ulta store and the water on the floor was beginning to puddle. My friend told the associate at the front desk “Banks” that they should have mats in The entry to prevent someone from slipping. As soon as Banks was finished with her customer, she went and got 2 mats and laid one in the entry and one just inside the store. Usually, a store associate would just blow you off but she took immediate action. That probably saved your company money in preventing a customer injury! Along with that, she was very helpful and pleasant. We should expect this kind of great customer service however, we rarely get it! She is a gem!

SILENT PARTNERS.. ULTA"S IS COMMITTED TO ENRICHING THE BODYBUFFING EXP.. the second you enter.. Your senses are eased into euphoria.. Scents and lotions, potions, hair nails and feet care.. Just as your adrift.. Partner appears with items of interest... Money savings.. Tips.. Samples.. She/he can assist in choosing any of ULTA"S multitude of products.. You're gonna love the attention to the gift sets... In any method of shipping.. Good for the children. Yes they do... So stop by. Pamper the Hierione spirit. Tickle his maleness with scents.. body bars... And so much more.. See you there..

I always feel at home when I go to Ulta. Top notch customer service! 🙏

I am really amazed by the many bad reviews that Ulta gets on Trustpilot. I am a Diamond Member for a long time, and despite some delays for some orders, I have never had any problems with my online orders. Granted there were some issues while shopping in the store. They are always out of gifts etc, but this never happened to me online. I always get the gifts, and my orders most of the time arrive fast. The only issues sometimes arise with the points system they have, but I could always resolve them with the help of their customer service. To me no major problems with Ulta, otherwise I wouldn´t be a Diamond Member for so long.

I just got highlights with Debbie, at Ulta in West Longbranch. My hair looks Amazing. She is the simply the best. I would recommend Debbie, to anyone. So if you are looking someone to do an amazing job on your hair just ask for Debbie at Ulta. You won't be disappointed.

I've purchased from Ulta for many years and have always been satisfied. I love that I can try products and get recommendations from employees. It's also nice to know that I can return a product if I'm not satisfied. I noticed that someone left a review about Ulta not accepting a return. I've never had trouble with that myself, but I do know that their policy states they have the right to refuse a return if they feel a customer is taking advantage of their generous return policy. I'm surprised to see so many negative reviews. I hope when reading reviews that customers keep in mind the situation of the world right now. Someone mentioned that Ulta was out of birthday gifts. I've had that happen as well, but I don't feel it's fair to fault Ulta for it. For one reason: It's a FREE gift. You literally don't even have to make a purchase in order to get it. There is a world-wide supply problem that affects pretty much every industry. I know, because my business faces the same problem. I realize that Ulta may be telling you to come back on a certain day, and then when you come back they still don't have the product and they tell you the delivery date will now be on a different day. From a business standpoint, I totally understand what Ulta is going through. I'm constantly giving my customers a backorder date and then when that date rolls around, the manufacturer may come back and say "sorry, we couldn't get enough materials to make the product", which then leaves me having to tell the customer that the information we gave out was incorrect. Also, there are times that we may expect a shipment and tell the customer it will be here on a specific day, but then when that day comes, we can check the tracking and the shipping carrier has changed the delivery date. A lot of these issues are out of Ulta's hands. Same goes for anyone complaining about slow shipping of their purchase. It's unreal how many shipping delays or lost shipments that are happening right now. I just received a return from a customer that took 6 weeks to make it 2 states over. I hope people can learn to be a bit more understanding in situations such as these. While I love Amazon, I think they have spoiled people when it comes to getting their shipments quicker. Please understand that other companies do not operate like Amazon. Keep up the great work, Ulta!