We were kept informed at each step of the process.
It was easy to correspond. We were kept up to date with each step. Emails were responded to quickly.
By Mary
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
581 reviews
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Trusted worldwide, U.K.ABROAD is the leading provider of UK passport renewal, replacement, and first-time applications for citizens abroad.
U.K.ABROAD (ukabroad.net) has 581 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
581 approved reviews, newest moderated first
It was easy to correspond. We were kept up to date with each step. Emails were responded to quickly.
By Mary
My experience was excellent . Great communication all the way through for my renewal of my passport . As I'm in Australia I thought it would have been difficult. 1st class service
By MALCOLM G.
Renewing my British passport was so incredibly easy. First of all, I didn't have to chop and crop the photo - just a simple pic against a light wall was all that was needed. I also loved that after I paid my renewal fee - emails came IN ORDER. Do this - and then another email with Do that. Didn't have to leave the house throughout the whole process - DHL even came to pick up and drop off. Really great - thankyou.
By Lisa W.
The service provided by the British Passport Consultant was great, very attentive and helpful. The whole process was efficient. Thank you
By Nicky Y.
I had a remarkable experience with a passport consultant at U.K. Abroad, particularly Jan, who assisted me during a challenging time of recovering from a stroke. Jan's unparalleled patience, guidance, and genuine empathy made the overwhelming process of obtaining my British passport surprisingly pleasant. His commitment, technical expertise, and positive attitude stood out, creating a welcoming environment. U.K. Abroad and Jan deserve recognition for their outstanding service, and I am immensely grateful for the exceptional assistance that allowed me to successfully obtain my British passport. Desmond R
By Desmond R.
A very short turnaround time from applying for a renewal of my British Passport on the 29th of December 2023 at HM Passport Office online to receiving my new passport on the 17th of January 2024 as a British Citizen living in Germany including a great service with simple instructions step by step. For this good work it would have been 5 stars but due to the large increase in pricing 4 stars only ;-)
By KMB
No nonsense efficiency. Well done
By John Henry S.
The entire process from entering the web portal through to completion of my new passport delivery was quick, efficient and seamless. One of my very best experiences with such transactions and Saretha, my passport consultant was fabulous in all respects - expeditious, responsive and very thorough.
By Michael