Teri was wonderful
Teri was wonderful. She guided me through each step that was required to obtain my passport. Her customer service and communication was excellent.
By Karen
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
581 reviews
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Trusted worldwide, U.K.ABROAD is the leading provider of UK passport renewal, replacement, and first-time applications for citizens abroad.
U.K.ABROAD (ukabroad.net) has 581 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
581 approved reviews, newest moderated first
Teri was wonderful. She guided me through each step that was required to obtain my passport. Her customer service and communication was excellent.
By Karen
This service was worth every penny. They were quick to respond to my emails. The entire process was so simple I was worried it was a trick. Start to finish - easy and efficient. Jan quickly answered all of my annoying emails. If you are renewing more than one, make sure to enter them together for the discount.
By UKTexas
The renewal of a British passport is a tricky affair because it involves a photographic scan of the picture page of the old passport and the sending of a numerical photograph of the bearer in JPEG format to the passport office by E-mail. The UK Passports company provided help with both issues so that I could successfully renew my British passport.
By Robert C.
Was worried at the beginning but turns out the it wasnt as hard as I thought, The responses were quick, directions were very clear.
By KIRO
An amazing service from A to Z. I am confident that all of the staff are great, but I had a certain Shaun who dealt with me. He was fantastic! The communication and instructions were very clear and made the process very easy. Renewing my passport worried me more than a little, but Shaun answered any questions that I had and put my mind at ease. A simple, speedy process that makes life easier for those living outside of the UK. I highly recommend this service, and especially Shaun if you are lucky enough to have him as your advisor.
By Darren H.
The guidance, particularly regarding taking your own passport photo, was very helpful. I also appreciated the clear instructions, prompt responses to my queries and regular updates throughout the process. Excellent service!
By Cathy
Communication by email meant every step was clear and promptly dealt with by my consultant. The web site was easy to use and overall time of processing was surprisingly quick.
By Michael M.
Always received prompt and informative answers to the many questions I asked. Robyn was exceptional in her early responses and made the whole procedure as painless it was for a senior citizen :)
By Janet