Uk HarmanaudioReviews of uk.harmanaudio.com

I ordered 2 sets of bookshelf speakers and a center channel speaker from their online site. UPS delivers 1 set of speakers and 1 center channel speaker. The weights match up exactly. This means I'm missing another set of bookshelf speakers, but Harman Audio tells me that UPS shows that they have been delivered (which they obviously have not according to shipping weight). They insist this is not their problem when it is obvious that they didn't ship another set of speakers. Not only this, they refuse any sort of resolution from their side (sending an actual pair of speakers or refunding me for that missing pair). It is literal robbery.

Customer service is trash you guys robbed me

Harman Audio. Purchased a soundbar from them which arrived faulty. I have returned the item which they have confirmed has been received back to their depot. Still no refund. This is now nearly six weeks ago. Don’t bother buying from these amateurs , go to a reputable dealer.

Not impressed by product quality or customer service. Warranty return process difficult and not especially helpful.

Very very bad customer service! Ordered headphones on 4th March, should have been 2-4 days delivery but over a week later when I called up, I was told they were sent back to HO. Was not notified they were out for delivery. Only way to get another pair was refund and order again. Granted they arrived this time round however was sent a fault pair. Another agonising conversation, they do not allow you to speak with seniors or managers, processes are very out of date. Another refund for another pair to be sent, only take complaints in writing and I exchanged over 20 emails trying to resolve the issue but was met with resistance from various staff including Lea and Francesco. Disgusted, never experienced such bad service even in a pound shop! If these weren't a prize for a competition I would not be going through this terrible terrible process. Would not recommend the product or company to anyone! Subsidary of JBL so they get the same review