Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
35 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Quality razor blades and grooming products delivered to your door. No hassle. No commitments. No BS. Try one of our Starter Sets for just $5.
Dollar Shave Club (uk.dollarshaveclub.com) has 35 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
35 approved reviews, newest moderated first
Not delivered since December and are blaming Brexit for their failure. They claim to have all packages stored in a warehouse, since December, due to customs issues. A German company blaming Brexit. Sour grapes possibly? Subscription cancelled.
By Dan C.
I have used Dollar Shave Club for since April and each of their deliveries have turned up fine. Except this months subscription it’s was supposed to be shipped on the 1st Feb and still say that it is processing!!! I have contacted customer service last weeks and still had no reply. I need this as I am running low on my razors and I’m now tempted to change my subscription to Harry’s. Such a shame but I need a reliable company to supply my products.
By Sarah B.
Terrible customer service. 6 weeks wait and no reply to emails, DMs or Facebook messenger. Scam!
By Hutchings F.
Not delivering but still taking your money! They keep blaming Brexit for the trouble with deliveries but instead of putting payments on hold (which my local gym is doing despite being run by the cash strapped local council) they continue to take payments which is unacceptable.
By Plazmatron
Unfortunately while I really like the products actually getting them is almost impossible. I placed a large order on the 7th Dec... understanding it was a busy time of year I chased at the end of December and the products finally shipped 30th Dec. Thankful they would avoid the new Brexit regulations. Middle of Jan and still no box - customer service advised COVID and Brexit delays and have issued a full refund - 7th feb (2 months since order placed) and still no box. Avoid unless you want to be out of pocket!
By Aaron W.
Poor service since Brexit / COVID They took money from my bank 3 weeks ago but still no sign of my razor blades! No updates and not responding to emails Avoid these and buy local
By Dean
AVOID AVOID AVOID. This company is a scam! They take your money, your goods don’t turn up and they will not answer your emails. How they are allowed to trade in the UK is beyond me. Save yourself the time and money and use a different company. CRIMINALS!!!!
By Dale C.
DSC offer an incredible range of products which I thoroughly enjoy using, so props to them for that! However, there delivery service is absolutely appalling. For a company built on delivering stuff, I can't believe that this is tolerated. They keep using Covid-19 as an excuse but I've never seen such awful delivery from any online retailer. And when others do experience Covid-related delays, I receive an apology, and often, a discount. No chance of hearing anything proactively from DSC. If you do stick with them for the products, as I am for now, order your stuff well in advance. That's what you have to put up with as a DSC UK customer.
By BT
