Ugly Christmas SweaterReviews of uglychristmassweater.com

I ordered a sweatshirt on Dec 12th and paid for two day shipping, because the person would be leaving before Christmas. It is now Dec 28th and the package has not arrived. Now their website says they are closed until September 2026.

Wish I had read the reviews beforehand. One of my sweaters was too small so all I wanted to do was an exchange. I had purchased as a guest so when I attempted to return via the website it there was no option to do and no way to validate my purchase to return. It’s obvious they’re making this intentionally difficult so I would definitely avoid this company if possible.

BUY HERE if you're looking for fun Christmas/holiday-time clothing and accessories - the selection is vast, the quality superb, and uglychristmassweater.com's customer service truly can't be beat -- plus they have a huge inventory of not only top-quality and creative sweaters but so much more. They are so quick to respond to any requests for info/assistance and have gone above and beyond what I would have ever expected or asked for as far as customer satisfaction goes. They really deserve praise for their extensive selection and, again, for how kind, attentive and helpful they are in responding to customer queries. I prefer to buy from their website directly for all these reasons, but again most of all because of their outstanding level of customer care. Thanks Krystal and everyone at uglychristmassweater.com, you truly can't be beat.

I waited for over two weeks for a Christmas beanie only to find it didn’t light up as stated and was really small. If only the price matched the size. Childs size beanie that doesn’t light up.

Item ordered and shipped, but the package was damaged while in UPS’ possession. I was notified by UPS: “All merchandise is missing and the empty carton was discarded. UPS will notify the sender. UPS will notify the shipper about the damage.“ I’ve emailed the company multiple times for either a replacement or a refund, but my emails have all been ignored. It’s been a month and they’re simply not responding.

Their 'sweaters' are thin long sleeved shirts. 3 day return policy. They say they can't accept returns because they don't have a return address in the US (despite listing a US address on their site). The product is the same as you can get from AliExpress, and it comes from China, so I suspect they are just drop-shipping it from AliExpress. They have responded promptly to my emails, offering partial refunds, but I don't want these thin t-shirts. I want sweaters. In the process of disputing with my credit card company.

Asked a simple question for a large order, and if they offered discounts, I received a response from. Alisha which was quite a sarcastic and abrupt reply, stating no. too which an automated email was sent out offering a discount. They then said this was sent in error and they only offer discounts on large orders, I then asked what dictated a large order. And they cancelled it all too which I find quite a bizarre response

"Runs small, order a size up" - And I ended up with a tent-sized sweater! Was shipped from China, but I was told to ship it back to US. Sorry, Mac. Pure bogus.