Unlikely to use again unless I was desperate for a last minute flight
First time flying Uganda Airlines and honestly a mixed experience overall. The route from Entebbe to London was straightforward and the price point was reasonable - slightly better value than some competitors which was a bonus. Unfortunately the flight was let down by a complete lack of in-flight entertainment and no working WiFi, which made the long haul journey pretty tough going, particularly with little ones on board. When you can't even use your phone for downloading content it really does feel like a very long flight; definitely pack a book or download everything offline before you board! I've previously flown the same route with Emirates and the difference in service was noticeable. Emirates in particular goes above and beyond for families with children, with gifts, activity packs and attentive staff making the journey genuinely enjoyable. The cabin crew on this flight left something to be desired in terms of professionalism, as I noticed what appeared to be staff laughing amongst themselves in a way that felt directed at passengers, which made me uncomfortable and is something I wouldn't expect from any airline. The plane was relatively quiet though, so many passengers took advantage and decided to stretch across three seats to relax and sleep! We weren’t able to do this as the flight attendants decided to occupy the empty seats near us, placing their bags and clothing across, telling everyone “those seats are taken” which was bizarre! Would I fly Uganda Airlines again? Possibly for the convenience and price, but they have some way to go on the overall passenger experience.
By She R.