UclipsReviews of uclips.co

It took a while for my order to arive but I am happy with the products.

Company is like lightening to take the payment, over 2 weeks, no product, no communication, no delivery date, no way to contact them over their e-commerce platform. 20-10-2026 Update, comments and feedback. 1) Uclips have promptly replied to me by email and here, following this this post. - this a good sign and I feel reassured. 2) Indeed on the page there is a backorder date, it is bold but I missed it. Feedback my end maybe make this information in red italic so it stands out and a sentence 'Item on backorder delivery can be expected around 28/10/2026' to properly set customer expectations. 3) The email conformation 'view your order' directed me to a page stating 'was expected 10th October'- hence adding to my anxiety about this not being legit. And then the 'Track order with shop' button from this page directed me to Shop app that just showing item as 'waiting for details' - again worrying when you got no additional context. I will further update review, my initial review is a combination of current delivery status, lack of initial communication and personal anxiety. I will provide further update in due course, I have increased star rating to 3 for now. If and when I get item after testing I may increase the rating further.

Item ordered and confirmed but not delivered when due. Incorrect tracking information from the SHOP app they are now using. No response from UClips support / customer service. Will need to start reclaim via credit card company. Update - Eliott, thanks for your response. Your colleague John has now replied to the mail I sent to support. Will await delivery mid October.

UPDATE 08/12/26 – Uclips Company Made It Right I wanted to update my original review because I believe a company should also receive credit when they make an effort to correct a problem. After my original experience with the missing Uclip attachment and issues with my order, John Pimentel from Uclips contacted me by email and helped resolve the situation. The company refunded 50% of my original order and made sure I received the products I had ordered. I appreciate John for reaching out and the company taking steps to make things right. Now that I have received and used the products, I can also say that they work as advertised, and I have been very happy with the products themselves. My original frustration was primarily with the ordering, shipping, and delivery process, not the quality of the products. If Uclips can improve the reliability of its order fulfillment and delivery process, I believe its customer reviews will continue to improve because the products themselves are good. Thank you to John Pimentel and Uclips for following up, issuing the 50% refund, and ultimately resolving my concerns. ORIGINAL REVIEW 03/31/26: I purchased two items from this company (Order #41738), a Viking Press and a Uclip attachment so I could use the Viking Press. The Viking Press was delivered without the plastic hex-shaped clamping knob screw. The company did not replace it, but they did issue a $8 refund for the cost of the knob and provided a link to purchase a replacement on Amazon. They also failed to send the Uclip, which is required to use the Viking Press, even though I paid $39.99 for it. When I notified the company that I never received the Uclip, John Pimentel responded to my email by claiming it was delivered and offered me a 40% discount to repurchase an item I never received. Now I have a $69.99 Viking Press that I cannot use, and they still expect me to pay more money for the missing Uclip. I would NOT recommend ordering from this company. They do not deliver all the items you purchase. I will be reporting them to the Federal Trade Commission.

I believe the product is well made, however, here is my feedback for improvement: 1. It's so well made that they are actually quite (unnecessarily) heavy. 2. the strap is not adjustable which would have been great so that when using sideways, one can secure with strap instead of only relying on the rubber lip at each end. My plastic handles that came with the cable machine have a strap that wraps around my hand and it more secure, even if it doesnt have a nice lip like this one.

I am not a person that likes to write negative reviews but I order from Uclips exactly thirty days ago and the advertisement was a Christmas special. Here its after Christmas and no package. I emailed over ten days ago and no response. I figure three stars is neutral so I am still partial because I haven't been able to use the product yet but the shipping and customer service needs some attention.