Horrible Customer Service
Horrible Customer Service, Olga in Accounting made a mistake she says and randomly charged us $500 months after doing business with them. Arguing and cannot provide proof of anything. Do NOT buy from these people.
By LPJ
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
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2 reviews
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UCG Underground Inc, an innovative and unique service company, was built from the ground up in 2005 with a focused dedication to delivering the best customer experience in the horizontal directional drilling business.Our attention to customer service has created the financial strength, internal growth and extensive resources that enable UCG Underground Inc to deliver the industry’s premier combination of repairs, service, selection, support and value for our customers.
UCG Underground Inc (ucghdd.com) has 2 customer reviews on The Fair Hearing, with an average rating of 1.0 out of 5.
2 approved reviews, newest moderated first
Horrible Customer Service, Olga in Accounting made a mistake she says and randomly charged us $500 months after doing business with them. Arguing and cannot provide proof of anything. Do NOT buy from these people.
By LPJ
Sold me a utility locator that didn't work and now they won't even return my phone calls. Very crooked business. I would rather be robbed a gunpoint at least it would be a stand up fight but these cowards use a phone and you'll never get any thing out of them. THIS IS A DEFIANTLY STAY AWAY FOR THIS COMPANY. If you look up the location it is just a fake UPS store front
By Archer
Response from UCG Underground Inc· Sep 19, 2024
Our team answers the phone Monday through Friday from 9 AM to 6 PM. Please double-check that you called the correct number, 727-492-6587. If you still experience issues, feel free to reach out again, and we will be happy to assist you.