Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
72 reviews
uCertifySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
uCertify offers courses, test prep, simulator, and virtual labs to prepare for Microsoft, Oracle, Cisco, CompTIA, CIW, Adobe, PMI, ISC2, Linux, and many more certification exams. These prep-kits come with the comprehensive study guide.
uCertify (ucertify.com) has 72 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
72 approved reviews, newest moderated first
Deepti was the utmost professional! He was knowledgeable and able to solve my issue. Once I presented my issue to him, he immediately got to the root of my problem. He took it a step further by ensuring I understood everything completely, walking me through it step by step before he ended our zoom chat. Thank you soooooo much, Deepti. My own user error was driving me insane, lol!!!!!
By YM S.
Madhu Pal is my savior! I purchased a book for my class under the wrong email and was having a ton of problems accessing it through my student account. Madhu was able to get my account on track and get me access with little to no issues! Thank you!!
By R O.
As a college that has been using uCertify in our classrooms for many years, we greatly appreciate their commitment to providing high-quality learning materials. uCertify has proven to be an exceptional publishing partner, consistently delivering well-structured and engaging content. Their responsive customer support, regular content updates, and seamless LMS integration make the platform easy to use and highly effective for both educators and students. We highly recommend uCertify for institutions looking for reliable and innovative educational solutions.
By Brian
Awesome customer service from Madhu Pal! I was given the wrong edition of a course through my campus bookstore and while nobody else would help, they were able to swap courses for me no questions asked. would give it 10 stars if i could just for that
By Erick B.
Response from uCertify· May 20, 2025
Hello Erick, Thank you so much for your kind words! We're thrilled to hear that Madhu Pal was able to assist you promptly. We strive to provide exceptional service, and it's wonderful to know that we met your expectations. Regards, uCertify
My issue was identified and handled expeditiously.
By JAKE
Response from uCertify· May 20, 2025
Hello Jake, We appreciate your positive feedback! Regards, uCertify
The UI design is horrendous, the everything loads extremely slow, system continually glitches making students repeat the same task again, or never loads the lab, automatically assigns zero for labs that never could even load in, terrible excuse of an education product
By WUr
Response from uCertify· May 14, 2025
Hello, Thank you for sharing your feedback. We understand how frustrating slow loading times, glitches, and lab access issues can be, especially when they interfere with learning. Our priority is to ensure a smooth and reliable experience for all students, and we are committed to addressing any challenges that arise. To help us investigate and resolve the issues effectively, we’d appreciate it if you could provide specific details about the problems you’ve encountered. Please email us at [email protected] with your concerns, and our team will promptly look into them and work toward a resolution. We appreciate your patience and look forward to improving your experience. Regards, uCertify
I bought a voucher from them for $325. They sent me an email confirming that they took my money, but no code for the voucher. WHAT THE ****. No customer service line. No one to call. No live chat. How are you suppose to talk to anyone
By Avery
Response from uCertify· May 14, 2025
Hello Avery, We sincerely apologize for the inconvenience you’ve experienced. To assist you as quickly, please email us at [email protected] with the details of your concern. Our team will promptly look into the issue and provide a resolution. Additionally, you can reach us directly at +1 614-257-6300 for further assistance. We appreciate your patience and are here to help. Regards, uCertify
Hello, my name is Tony Dedman and I’d like to share a little about uCertify. As an Instructor at our college, running a class of often 25 or more, I have found that uCertify has a very well designed method of curriculum presentation that both allows me to instruct directly or one-on-one with the students. Our Account representative, Akbar, AND THE ENTIRE SUPPORT TEAM are always quick to respond, assisting in every way. In addition to that, uCertify works with us to streamline course pricing which dramatically helps our students who are generally facing financial struggles as they prepare to get ready for their first job by LEARNING AND earning certifications. NOW - Operationally, the uCertify platform has been one of the best in LMS platforms for adding students and tracking their progress online. The Study Planner and Custom Tests are exceptional tools and all of this integrates very well on the backend with our institutional LMS where we use D2L. WE REALLY APPRECIATE uCertify!
By Tony D.
