UblinsReviews of ublins.com

Response from Ublins· May 28, 2024

Dear Paula, Thank you for posting this comment. As soon as we received your order, we immediately processed it. It took about 7 business days to customize your lenses. Please don’t worry, we have shipped out your second order; as you selected standard shipping, it takes 7-20 days for shipping. We tracked your order, it will be delivered to your address within about 5 days. Thanks so much for your patience. Any question, please feel free to contact us.

Response from Ublins· May 2, 2024

Dear Sharon, Thank you for posting the comment and bringing this issue to our attention. We show all the size details, including the frame weight under the Product Description of each frame, please check them for a reference. In addition, could you please offer some photos of the glasses to our customer service department([email protected])for checking? Once locate the issue, we will know how to do next. Please don’t worry, we will do our best to resolve the matter in a way that satisfies you.

Response from Ublins· Apr 18, 2024

Dear Linda, Thank you for posting the comment and bringing this issue to our attention. We show all the size details, including the frame weight under the Product Description of each frame, please check them for a reference. Concerning this issue, we figured out a suitable solution.  As you are our valued new customer, you can select any other frame on our website, we are willing to remake the glasses with the same lenses and reship to you, only charging some processing fee.  Can you accept this solution?  We really value your satisfaction as our customer and we will do our best to resolve the matter in a way that satisfies you. We also have emailed you about the solution, waiting for your early reply.

Response from Ublins· Feb 27, 2024

Dear Kathy, Thank you for posting the comment and bringing this issue to our attention. Concerning this issue, could you please email photo of your prescription paper to our customer service ([email protected])for checking first? Because customers often fill in the wrong prescription. If your prescription is correct, please also don’t worry, we will properly deal with it and ensure you a satisfactory shopping experience. Once locate the issue, we will know how to do next. We'll always offer high-quality service to our customers and we will definitely solve this issue in a way that satisfies you. Waiting for your early reply.

Response from Ublins· Feb 19, 2024

Dear Joseph, Thank you for posting this comment. We thank every of our customers to give us their precious advice. We are so sorry that our gift did not meet your expectations, but our gifts are different at every stage. We look forward to your participation again.