UblinsReviews of ublins.com

Response from Ublins· Oct 23, 2025

Dear Customer, Thank you for posting this review and bringing this issue to our attention. Concerning this issue, could you please email photo of your prescription paper to our customer service ([email protected])for checking first? Because customers often fill in the wrong prescription. If your prescription is correct, please also don’t worry, we will properly deal with it and ensure you a satisfactory shopping experience. You even don’t need to return the current glasses to us, we are also willing to remake the new glasses and reship to you, at our cost; or refund you. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.

Response from Ublins· Oct 23, 2025

Dear Customer, Thank you for posting this review and bringing this issue to our attention. We checked your order information, finding that the shipping method you selected was the free standard shipping and the logistics time was normal; if you need faster shipping, we recommending paying for business express , it takes only 3-5 business days for shipping. We also checked the frames you picked, this frame style has also received many positive reviews from customers. If you have higher requirements for the quality of the frame, we also offer this kind of frames, but the price will also be higher. Please don't worry, we offer 30-Day Easy Return & Exchange. If you don't like the glasses you bought, please contact our customer service department([email protected])within 30 days to do return and exchange or refund, or get other solutions. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.

Response from Ublins· Oct 18, 2025

Dear Customer, Thank you for posting this review and bringing this issue to our attention. If there is any issue about the product, please feel free to email our customer service department([email protected]). We will get back to you in the shortest possible time. Concerning this issue, could you please email photo of your prescription paper to our customer service ([email protected])for checking first? Because customers often fill in the wrong prescription. If your prescription is correct, please also don’t worry, we will properly deal with it and ensure you a satisfactory shopping experience. We are also willing to remake the new glasses and reship to you, at our cost or refund you. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.

Response from Ublins· Oct 15, 2025

Dear Customer, Thank you for posting this review and bringing this issue to our attention. If there is any issue about the product, please feel free to email our customer service department([email protected]). We will get back to you in the shortest possible time. Concerning this issue, could you please email photo of your prescription paper to our customer service ([email protected])for checking first? Because customers often fill in the wrong prescription. If your prescription is correct, please also don’t worry, we will properly deal with it and ensure you a satisfactory shopping experience. We are also willing to remake the new glasses and reship to you, at our cost or refund you. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.

Response from Ublins· Oct 12, 2025

Dear Customer, Thank you for posting this review. About the first order, you only ordered the frame only without any lenses, this is the reason why your doctor refused to assemble the prescription lenses for you. In general, assemblers need the original lining of the frame for operation. Regarding the second order, based on the first order, we only charged a small handling fee to remake the glasses with your prescription and resend them to you. However, your final feedback was that you couldn't see them clearly. But we made lenses according to the prescription you filled and we inspected your glasses before shipment; everything was correct. Anyway, in the end we accepted your proposal for a return and refund. We have contacted our warehouse in TX, but they told us they didn't receive the returned package and asked us to wait a few more days. We are so sorry that we didn't inform you this result in time due to the weekends off. Please don’t worry, we will urge our warehouse to check it again; but to save your time, currently we will refund you directly; we have emailed you the details of the refund, please check it. Looking forward to hearing from you and resolving this matter promptly.

Response from Ublins· Sep 17, 2025

Dear Customer, Even though you entered the wrong prescription and don’t want to pay for any extra fee about the new glasses, we are still willing to remake the two pairs of glasses with the correct prescription and reship to you, at our cost. Because you are our valued new customer and we really want to help you solve this problem as quickly as possible. Then since we have borne all the costs for you to solve this problem, we really hope you can make some modifications to our evaluation. You can even leave a new review after receiving the new glasses.

Response from Ublins· Sep 11, 2025

Dear Customer, Thank you for posting this review. We apologize for any inconvenience caused by the delay in receiving your order. After receiving your order, we processed and shipped it within 5 working days. Please note that we shipped from China and the shipping method you selected was standard shipping. Normally, it only takes 1-2 days to complete customs clearance. But in rare cases, packages may be carefully inspected by customs agencies, and your package happened to encounter this situation. So it took longer time. During this process, we have been in contact with the logistics company to promptly understand the status of package transportation. It only took about 20 days from your placing the order to receiving the package, not a month. We sincerely apologize again for the delay. Even though you didn’t return the eyeglasses to us, we still refunded you according to your request. We sincerely apologize for your unpleasant shopping experience and the inconvenience. Any question, please feel free to contact us.