Universal AudioReviews of uaudio.com

Definitely selling my apollo twin for something else due to the nonexistent customer service. These are some of the most expensive interfaces and plugins on the planet but there's no customer service. I payed for the spark subscription but the ua.connect.app won't open. The only part about this entire situation that went smoothly is when they charged my debit card. It was immediate and no problems whatsoever when taking my money. I can't wait until I get rid of this thing. Don't believe the Apollo hype. Purchase you something more reliable.

Here is my story about UA. It is an expensive pedal and I bought it because of the sound. It is amazing! However, here is why I gave it a bad rating on quality: 1. My first unit came in with a broken switch. It was obviously not from transport, but from QC at the factory 2; Now I have a working one, but... the bluetooth connection is not working. The connection is not stable. I contacted UA support. They gave me indication , which resulted in losing my presets and not being able to connect to the pedal. I am very disappointed about UA, and if I ever thought this again, I would have bought a Strymon. Sorry UA.

Made a bit of a mistake with support. with the license on my site. gave one star. but this ended with me getting my stolen sound card back. Thanks for the suppor

I own two of Universal Audio's Apollo x8 interfaces (around $3k each) and several of their UAD plugins that were purchased in-addition (which only work with UA’s proprietary hardware). I really enjoyed the initial Universal Audio ecosystem experience and decided to buy a second device (to cascade devices) as a better option to add more channels—compared to dealing with ADAT options. When I purchased my second Apollo x8, I received some extra UAD plugins (around 8), which really made me feel confident about my purchase and choice to further invest into Universal Audio. Two weeks later, UA sent me a short email stating that I received free plug-ins in error and that they would be removing them. Two days later they removed activation for 8 plugins from my account & computer without any record of what was actually added or removed. A few days after that, I reluctantly purchased six more UADs via a third-party so that I could gain some more options. What I realize in hindsight, is that with all of the UADs I have purchased there is no static, detailed log of what I actually own. All I can see is what UA says I own under the "My Plug-in Library" in my online account and in my UA Control panel on my computer, which both sync together like other plugin and app management portals—and this dynamically changes as they give and take. So please be aware that when you commit to UA's ecosystem, they have free rein over the "My Plug-in Library" section of your account (which from what I can see is the only documentation of what you own). The invoices logged to your online account also lack details (e.g. some transactions say bundle, but no details of the specific UADs you picked). An example of why this matters—I believe that one of the UADs they took back was in error, but I have no way to prove it because of how this system updates. UA makes licensing errors & has a take-away policy that you can’t dispute, because you don’t have a static log of transactions. Please keep this in mind before you set forth on a very expensive journey with Universal Audio’s product line. A product is only as good as the team responding to issues.

Support is not ok. Ask 3 things you get 1 answered at best. They avoid anything you aks or want to be made clear. I really am disappointed about UAD support. You get kind but useless response reply takes a whole day so if you ask 5 thing you are busy for a week to get things clear. Getting wrong answer is pretty common as well (the head of support manager Dan is a bully and prefers to hide and tell you to shut up or they will block support) Having 10.000 euro invested doesn't make a difference to be kind or understanding. I hate being owner of good plugins which are not updated and asking questions leads to trouble and conflict. I hate it.

if that's what they do is what they call Support, then good luck!

Garbage customer service and garbage plugins

Customer service has decided to treat us very unprofessionally. We have been refused customer service for an insured, relatively new Apollo unit. We had it professionally test out at a recording studio (In Shoreline, WA) UA will not even take it back for testing. If we had known the company was this rude and false to customers, we would have searched out another product from a different company. Read this, and buy something else. Do not go thru what we have...5-3-2022