U-tec Group IncReviews of u-tec.com

I purchased an Ultraloc UL-1 a little over 2 years ago and initially loved the intended functionality, however just after the warranty expired, the bridge (cost me $50 to replace) and the lock failed. All the users were lost so nobody could use the lock. Wifi is weak...I've never been able to use wifi to unlock the lock. The Magic shake has never worked, I just put in all new batteries the other day and the app is telling me the batteries are dead...they all have 1.49 volts. I contacted the company and after many emails back and forth, Utec indicated they won't send a free replacement...spending over $350 and it fails after 2 years is expensive. They list a customer today. Be careful if you decide to purchase one. It was purchased during the covid lockdowns so I'm guessing quality issues popped up as a result of the lockdowns...never again...

BRUTAL - Had so many issues from day 1, support service doesn't exist. never reply to messages on the app or the emails. biggest waste of money ever. I bought another new keyless lock the other day from Samsung. AVOID AT ALL COSTS

I’ve had 3 Ultrlaoq products fail in 6 months, including one which was a warranty replacement. Lifetime mechanical warranty is great. Unfortunately, limited warranty on electronics, so if you move the locks to new doors, you are unable to reset to factory & re-program, and customer service is of little help.

I bought this 2020 from Indiegogo- a website that were raising funds for products. October 2023- the mechanism failed. They said it was lifetime warranty, but actually it's only 18 months or so. They told me 'tough luck' but here's 30% a new one. For almost $500NZ, does this lock only last 3 years? Should I buy another one? I actually like the fingerprint aspect of it, and the app. What to do?!

Just got the U-Bolt Pro lock and so far it’s fine, but it comes with two “uncommonly” shaped keys that local hardware stores can’t copy. I’ve had 3 copies made at 3 different places that electronically detect which key blank to use, and all 3 failed. U-tec support has not provided useful assistance saying basically it comes with two keys and no more information. Obviously I don’t want to use keys but need them as backup. Why they don’t just provide a key that can be commonly found or sell spares themselves, I don’t understand. Another review on this site stated the user had problems over time, really driving home the need for keys if or when needed.

While initially happy with the U-Bolt Pro as a tertiary lock, it's proved not to be particularly robust and after a couple of years it developed a fault where detection of a finger being presented to the sensor failed. The lock core is also rather poor, being possible to defeat with a low skill raking attack that anyone with a basic lock picking set could perform. This needn't be a concern if not used as a primary lock, but something to be aware of none the less. The lock has been a useful convenience and performed acceptably for as long as it worked and with a decent app, but with the main feature now defective and a minimal warranty period meaning no replacement, overall it's not a great purchase and we'd recommend looking elsewhere if in the market for this type of device.