Poor response time
I chose to order something and have it digitally delivered because I was in a time crunch (it was a last minute gift). I did not receive what I ordered - and by the time the situation was rectified it was too late as the response time to my email for help was hours after I sent it😞
By Mike
Response from Typologie Paper Co· Jun 17, 2020
Hi there, I am so sorry this did not work out for you. I unfortunately do not customize digital prints (as stated in the description), so that is why you received the digital files immediately without any customization. I do try and respond as fast as I can to emails as I am a one person business, so I apologize it took a couple hours to get back with you. I am truly sorry for any inconvenience this has caused and appreciate your honest review. Cheers! Toni Scott Founder, Typologie Paper Co